thread Re: End drawer procedure for owner not working as expected in Payments Troubleshooting

End drawer procedure for owner not working as expected

BradleyRefresh — Sat, 20 Sep 2025 13:48:35 GMT

Hello, I recently have been having some issues with the end drawer procedure. I always do it as Owner, that usually gives me the expected amount and then gives me a longer receipt with the difference (short or over). But for some reason for around the last week, the end drawer doesn't show me the expected amount and it also prints the short receipt. I know this end drawer process is normal for a manager, but I am using my Owner account. How do I fix this?

Re: End drawer procedure for owner not working as expected

Valentina — Sat, 15 Feb 2020 01:40:46 GMT

We're sorry to hear about the recent issues with your cash drawer, @BradleyRefresh! Did you happen to be using a different device than you were previously when ending the drawer?

I wish I could provide a bit more guidance, but this is a tricky one to look into without being able to take a peek into your account. Please reach out to our Customer Success team directly, and they'll be able to dig in with you to figure out what's happening here - just follow these steps to reach out.