thread Issue with appointments disappearing completely? in Payments Troubleshooting

Issue with appointments disappearing completely?

Gailg — Sat, 20 Sep 2025 13:47:53 GMT

All of my appointments for the next several months have completely disappeared from my appointment book. My clients are still receiving notification reminders of their appointments, however I cannot see them. I have tried logging in to my account from several sources including IOS, Android and my PC. Can tech support restore them ASAP?

Why did my app erase all my appointments but people can still book

Barbermaniac27 — Fri, 14 Feb 2020 20:30:22 GMT

This reply was created from merging an existing thread: Why did my app erase all my appointments but people can still book

My app deleted all my appointments but people can still book but I can’t see it! What do I do

Re: Issue with appointments disappearing completely?

Valentina — Fri, 14 Feb 2020 17:17:31 GMT

Something definitely sounds off here, @Gailg!

Since your clients are still receiving notification reminders of their appointments, the good news is that your appointments haven't gone anywhere 🎉 What you've described reminds me of situations I've encountered when a seller has accidentally or unknowingly created a second Square account.

I can't be sure without being able to take a closer look at your account, but our Customer Success team would be able to dive in with you. I would recommend giving us a call today before 9 PM Eastern Time, before phone support is unavailable for the weekend.

Re: Why did my app erase all my appointments but people can still book

Valentina — Fri, 14 Feb 2020 20:29:39 GMT

Don't fret, @Barbermaniac27!

It sounds like you're experiencing the same thing that @Gailg mentioned here in this thread. I've gone ahead and moved your post here so you can see the answer I provided. This should get you pointed in the right direction - please be sure to reach out directly if this doesn't get you where you need to be!