thread Re: One item keeps disappearing in Payments Troubleshooting

One item keeps disappearing

Agg — Sat, 20 Sep 2025 13:47:42 GMT

Why does one item keep disappearing from my shop iPad? I logged into my personal iPad and it’s there. I tried rendering it, put it keeps disappearing.

Re: One item keeps disappearing

Agg — Fri, 14 Feb 2020 15:46:45 GMT

That should read RE-ENTERING it.

Re: One item keeps disappearing

Joe — Sat, 15 Feb 2020 15:32:15 GMT

Hi there, @Agg! Thanks for reaching out and letting us know about this. This one sounds strange, indeed!

Would you mind initiating these troubleshooting steps on the iPad you are having issues on? Normally, these kind of periphery glitches can be solved through software updates for both the device and the app itself.

Let me know if that gets you back in business! I want to make sure this gets solved for you.