Why does square app close when screen is off?

HeatherBryant — Sat, 20 Sep 2025 13:47:37 GMT

I have my ipad connected to a square stand. When no one is ringing up a customer for a while, the screen turns off. When we turn it back on, we have to open square back up again and wait for everything (cash drawer/printer/scanner) to connect. Is there a way to just keep the square app open when the screen times out so that when we turn the screen back on, it is still there?

Re: Why does square app close when screen is off?

JustinC — Sat, 15 Feb 2020 23:40:55 GMT

Hey @HeatherBryant - It's because your iPad is falling asleep. To correct this, you'll need visit your device's iOS Settings > Display & Brightness > Auto Lock > Never.

This will keep your iPad awake and prevent the app from timing out. I hope this helps!

thread Re: Why does square app close when screen is off? in Payments Troubleshooting

Why does square app close when screen is off?

Re: Why does square app close when screen is off?