thread Re: Why does my exported inventory file not include all of my options? in Payments Troubleshooting

Why does my exported inventory file not include all of my options?

jobelledes — Sat, 20 Sep 2025 13:47:10 GMT

I have been able to successfully export my inventory, modify items and then import back into inventory. I am trying to add items, however, the exported inventory file does not include the options that I had already set up to add descriptive details. Is there a simple explanation?

Re: Why does my exported inventory file not include all of my options?

isabelle — Mon, 17 Feb 2020 23:11:25 GMT

Hey @jobelledes-

Thanks for posting in the Seller Community.

I am not quite sure what you mean. Are you trying to add items in the excel spread sheet and then import them?

Would you mind taking a screenshot of what you're seeing? The template for importing items should have all the same columns to fill in the same information as your existing items.

Let me know so I can look into this further.

Re: Why does my exported inventory file not include all of my options?

jobelledes — Sun, 23 Feb 2020 01:49:54 GMT

Hello ~ thank you for your reply. Below is a snip of the file that I used to originally upload my inventory (and successfully imported):

Token

Item Name

Description

Re: Why does my exported inventory file not include all of my options?

JustinC — Wed, 26 Feb 2020 01:13:33 GMT

Hey @jobelledes -

Apologies, It's a bit hard to make sense of your post - the export details you've included is formatted in a way that's hard to read. Can you provide screenshots as Isabelle suggested?

A visual will help us spot errors more easily. If it helps to talk with Support over the phone so they can comb through your spreadsheet with you, feel free to give them a holler: squ.re/contact

Let me know.