thread Re: Lighting port reader not connecting in Payments Troubleshooting

Lighting port reader not connecting

Kelson — Sat, 20 Sep 2025 13:45:37 GMT

I have an iPhone 8 and a 9th gen iPad ....the lighting port connector is not working on none of them. What could be the problem?

Re: Lighting port reader not connecting

Kassi_ — Mon, 24 Feb 2020 20:44:33 GMT

Welcome to the @Kelson -

That sounds really frustrating! Let's dive into some troubleshooting steps for that reader.

Check out this Support Article for some helpful steps.

Please let me know if this doesn't do the trick.

Re: Lighting port reader not connecting

Kelson — Tue, 25 Feb 2020 01:53:56 GMT

Well, it didn’t . I’m not even getting the option to grant it microphone access. So no forward movement....what next?

Re: Lighting port reader not connecting

Kassi_ — Tue, 25 Feb 2020 18:23:40 GMT

@Kelson -

Next step would be to see how old your reader is. Readers under 1 year old are covered by a warranty. If it's older than that - I would suggest purchasing a new one.

You can purchase one through the Square Shop or through a retail location near you. If you go the in-store route - there is a $10 rebate inside you can redeem.

Re: Lighting port reader not connecting

Kelson — Wed, 26 Feb 2020 02:58:27 GMT

Alright. But I bought it from the Apple store on 5th....so I guess I have to go back smh

Re: Lighting port reader not connecting

Kassi_ — Wed, 26 Feb 2020 14:00:49 GMT

@Kelson -

Ah I see! Yes, I would recommend purchasing a new one and don't forget to redeem the $10 rebate after purchase.