thread Re: Birth Date Invalid? in Payments Troubleshooting

Birth Date Invalid?

ChloesCrayCreat — Sat, 20 Sep 2025 13:44:14 GMT

Hi, Im trying to finish signing up with square, and when asked for my birth date the birth year keeps being highlighted with a message stating "birth year invalid". My birth is 1997, Im 23 so im old enough to have an account. any advice on how to fix this and proceed with the sign up process?

Re: Birth Date Invalid?

Joe — Sat, 29 Feb 2020 20:09:42 GMT

Hi there, @ChloesCrayCreat - thanks for reaching out to us here on the Community!

This sounds like a strange occurrence, indeed! These activation troubleshooting steps may come in handy here. If those don't seem to do the trick, I would recommend switching your online browser and trying again. Sometimes the activation process can orient slightly differently depending on which browser you are using.

Let me know if that works for you! I will keep an eye out for your response.

Re: Birth Date Invalid?

GlassJudy — Sat, 29 Feb 2020 20:42:25 GMT

Just a suggestion, but in my experience, Square seems to work best with the Chrome browser. As @Joe mentions above, Square works better with certain browsers than others.