thread Re: USB Barcode Scanner Troubleshooting in Payments Troubleshooting

LS2208 Zebra USB barcode scanner troubleshooting

Thegrooveshack — Sat, 20 Sep 2025 13:41:34 GMT

[The title of this thread has been edited from the original: ls2208 barcode scanner attached with usb error]

i have a zebra ls2208 barcode scanner connect via usb. when i first open pos app it works fine but after a few minutes i get four beeps with red led light and no scan. what is going on?

thanks

USB Barcode Scanner Troubleshooting

YanaPNeko — Fri, 21 Jul 2017 20:11:41 GMT

We're using a barcode scanner similar to the Symbol LS2208. It works for other apps but not for Square sadly.

Even after resetting, unplugging, and replugging it is not being recognized by the square app.

The exact model is this one from amazon.

https://www.amazon.com/Automatic-Barcode-Scanning-Bar-code-Adjustable/dp/B00406YZGK/

Re: USB Barcode Scanner Troubleshooting

Sean — Wed, 07 Sep 2016 23:50:29 GMT

So sorry to hear about the trouble! Are you using this barcode scanner with a Square Stand? If so, have you already had a chance to check out the Square Stand USB Attachment Issues troubleshooting article?

Re: USB Barcode Scanner Troubleshooting

YanaPNeko — Thu, 08 Sep 2016 00:18:59 GMT

Hi Sean,

We're using the barcode scanner with a tablet running Android Lollipop.

Re: USB Barcode Scanner Troubleshooting

Sean — Thu, 08 Sep 2016 00:25:17 GMT

Thanks for clarifying! According to all of our support material, this scanner should be supported for Android 5.0 (Lollipop) and above. Have you tried deleting and reinstalling the app? Do you have any updates for your tablet? Have you had a change to try with a new USB OTG adaptor?

Re: USB Barcode Scanner Troubleshooting

YanaPNeko — Thu, 08 Sep 2016 22:29:05 GMT

The app has been deleted and reinstalled, and no updates are available for our tablet. The barcode scanner is still not being recognized sadly. We bought the USB OTG adaptor specifically for the barcode reader to be used with the tablet.

Re: USB Barcode Scanner Troubleshooting

Sean — Sun, 11 Sep 2016 04:55:59 GMT

@YanaPNeko - Sounds like you've done quite a bit of troubleshooting already! Have you checked for software updates on your tablet? Also, it may be worth resetting the settings on your tablet as well. I would be curious to know if the scanner worked on other devices. Do you have an Android phone you can try it on?

Re: ls2208 barcode scanner attached with usb error

isabelle — Wed, 11 Mar 2020 19:17:11 GMT

Hey @Thegrooveshack!

Thanks for posting in the Seller Community again.

Here's some suggested troubleshooting steps for USB bar code scanners and Square:

Check the USB connections of your bar code scanner by unplugging it from your Android or iOS device and plugging it back in.
Make sure Square Register or Square Stand is plugged into the USB accessories hub, and the hub is plugged into a power adapter. Ensure the power adapter is plugged into an outlet.
Clear the USB accessory port of debris and dust.
Plug the bar code scanner into a different port on the USB accessories hub.

If you’re using a bar code scanner with your iPad and Square Stand, find additional troubleshooting tips for USB hardware.

If you continue to have the red light issue, I would suggest resetting your bar code scanner. To reset your bar code scanner:

Print the Quick Start Guide.
Under SET DEFAULTS, scan the bar code labeled RETURN TO FACTORY DEFAULTS while your bar code scanner is connected to your device.
Unplug the bar code scanner and then plug it back into your device.

It’s important to note that you’ll need to print the document, as you can’t scan it from your monitor or screen. A copy of this document should’ve been included in the original scanner package.

Please let me know if these steps work for you, as it might be helpful for other sellers to know. If these troubleshooting step don't work, also let me know so we can figure out next steps 🤓.

Re: LS2208 Zebra USB barcode scanner troubleshooting

Dreamflyt — Tue, 25 May 2021 23:11:08 GMT

I did all of the same troubleshooting for connecting our Zebra Symbol LS2208 barcode scanner to the Square POS app on my Android Galaxy Tab A and had the same difficulties. A help desk representative from Zebra told me that the barcode data gets hung up in the USB OTG adapter. I figured out that the Square POS app views the barcode scanner as a keyboard connection. If you tap the screen to put the cursor in the Search window and scan a barcode, the barcode number appears in the Search box and pulls up the item associated with the SKU barcode. However, then you have to click on the item and select the size/price/etc. Still too many steps and room for error. I need to be able to scan a barcode and have the "Small Pink T-shirt for $19.99," for example, appear in the checkout window without extra steps.

Re: LS2208 Zebra USB barcode scanner troubleshooting

nika — Thu, 27 May 2021 16:51:23 GMT

@Dreamflyt Appreciate you sharing the info you got from Zebra. That's helpful! But definitely still hear you on the overall functionality. Thanks for sharing the feedback.

Re: LS2208 Zebra USB barcode scanner troubleshooting

aalexb — Fri, 18 Jun 2021 12:01:11 GMT

hello, having exact similar issues with the Zebra Symbol LS2208 on Samsung Galaxy Tab 10 and on the S5e. Have been speaking with Square support for 3 weeks now with no result. Annoyingly i borrowed a friend Samsung Galaxy SMT720 and it works on hers!! I then bought a newer version of the same tablet(also SMT 720) and it doesnt work. Am getting crazy. Have the feeling it must be a Settings issue on the tablet. Any idea?

Re: LS2208 Zebra USB barcode scanner troubleshooting

GoatSoap — Fri, 25 Jun 2021 16:28:16 GMT

We're having the same issue. Square POS doesn't recognize the scanner in software while Android does. If we configure the scanner using the Symbol Native API (SNAPI) without Imaging Interface config, the scanner shows up in POS, sort of. Instead of being recognized as an LS2208, it shows up simply as Symbol Scanner. It scans but no input delivered to POS. Then disconnects and reconnects. RESET the scanner to default, which configs the scanner as a USB Keyboard HID, square no longer recognizes the scanner in software at all. We just updated our Android system to the latest revision. Updated POS, uninstalled POS and reinstalled but, still can't scanner to work. I wonder if Samsung tablets load an incomplete set of USB drivers on some of their tablets which is contributing to the issue.

Re: LS2208 Zebra USB barcode scanner troubleshooting

aalexb — Sat, 26 Jun 2021 12:20:47 GMT

hello. our issue was solved as quare realised that the LS2208 is not compatible with Android 10 but with Android 9. Not sure if this will help, Did you speak ith Zebra? They seem to take our problem a bit more seriously than Square. good luck!

Re: LS2208 Zebra USB barcode scanner troubleshooting

GoatSoap — Sun, 27 Jun 2021 04:39:30 GMT

Thanks for the information. I haven't spoken with Zebra.

Cheers

Re: LS2208 Zebra USB barcode scanner troubleshooting

Emscryotreats — Sun, 04 Jul 2021 17:49:18 GMT

Any idea if it's compatible with android 11? I can't get square to recognize the scanner.

Re: LS2208 Zebra USB barcode scanner troubleshooting

aalexb — Sun, 04 Jul 2021 21:23:22 GMT

o, i doubt as not compatible for Android 10, so dont think it will work with Android 10. do you have any chance to test your scanner+app on Android 9? Good luck!

Re: LS2208 Zebra USB barcode scanner troubleshooting

vuongle63 — Sat, 06 Nov 2021 14:40:05 GMT

My issue is a little different. Have been using LS2208 connected to an IPad, Square stand and reader. Worked fine for almost 2 year until 2 or 3 months ago. The scanner would stop working (no red light, doesn't scan). I have to restart the Square app for the scanner to work again until it stops AGAIN. No rhyme or reason or any patterns why it stops. I plugged in a new scanner and the same issue still happens!!

Could this be a conflict between IOS and Square? Very frustrating.

Any help is greatly apppreciated.

Re: LS2208 Zebra USB barcode scanner troubleshooting

Arie — Mon, 08 Nov 2021 01:06:20 GMT

Hey @vuongle63,

Thanks for reaching back out and sorry to hear about the trouble with your scanner!

Another thought here could be the USB hub the scanner is plugged in to, that connects to the Square Stand. Have you had a chance to try a different USB hub on your Stand? It might also be worth checking that both the version of iOS on your iPad, and Square app are up to date, and reaching out to support for further troubleshooting.

Please let us know how you go 🙂

Honeywell Xenon 1900 not being detected by Square Stand

Filljoy — Tue, 09 Nov 2021 23:41:31 GMT

We have an 8th generation iPad and 10.2" Square Stand and purchased two different Honeywell Xenon 1900 USB scanners. When we plug them into the Square Stand, nothing happens - the barcode scanners do not beep or power on. When we use the Symbol LS2208, it does power on no problem.

The Honeywell scanners themselves work, as when we plug them into USB power from a different source, they work. Can anyone help?

Re: Honeywell Xenon 1900 not being detected by Square Stand

Donnie-M — Wed, 10 Nov 2021 13:22:27 GMT

@Filljoy I haven't used the barcode scanners but these are the 2 resources I know for troubleshooting them

https://squareup.com/help/us/en/article/5143-bar-code-scanners-with-square-point-of-sale

https://squareup.com/help/us/en/article/5516-troubleshoot-your-bar-code-scanner

My advice is always restart the ipad, unplug and plug in the stand, unplug the card reader and try it without the card reader as some of the ways to trouble shoot. And lastly, make sure the ios is up to date and square app is up to date.

Hope this helps,

Donnie-M