thread App problem on employees phone in Payments Troubleshooting

My employees and I have been successful using square for a long time. Recently my one employee is un

Tama26 — Sat, 20 Sep 2025 13:41:13 GMT

Help with excepting cards on employees square app

Re: My employees and I have been successful using square for a long time. Recently my one employe...

Joe — Thu, 12 Mar 2020 13:53:26 GMT

Hi there, @Tama26 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you.

I'm having a hard time understanding your question. Are you having issues logging in one of your employees to process payments on their device? If so, can you explain specifically what is happening? If you could also include some screen shots or specific descriptions of what you are seeing, that would be so helpful!

The more information you provide, the better we will be able to assist!

Thanks so much! I will keep an eye out for your response.

Re: My employees and I have been successful using square for a long time. Recently my one employe...

Tama26 — Thu, 12 Mar 2020 15:25:16 GMT

Yes my employee has always used her app for square and now it’s saying she’s reached her limit with charging ? But I and another employee have no problems ?

App problem on employees phone

Tama26 — Thu, 12 Mar 2020 15:26:04 GMT

Yes my employee has always used her app for square and now it’s saying she’s reached her limit with charging ? But I and another employee have no problems ?

Re: App problem on employees phone

Joe — Fri, 13 Mar 2020 13:38:46 GMT

Thanks for the prompt reply, @Tama26 - that is strange, indeed! I have never heard of anything like this before.

Would you mind taking a photo or screen shot of the message and replying with it here? I'd like to be able to share this with a few teams so that we can take a deeper dive.