https://community.squareup.com/t5/Payments-Troubleshooting/I-m-getting-an-error-when-adding-a-logo-to-my-receipts/m-p/156787#M22575 <P><EM>The title of this post has been edited by a moderator.</EM></P> <P>&nbsp;</P> <P>I am trying to add my logo to the receipts, as instructed, but I get "There was a problem processing this request."&nbsp; when I try.&nbsp; I have made the logo a .jpg 400x400 pixel.&nbsp; That didn't work so I made it a 400x400.bmp, and that didn't work.&nbsp; I removed the background in the logo so it was just white and that didn't work.&nbsp; Why can't I get this to load?</P> Sat, 20 Sep 2025 13:40:06 GMT refinds 2025-09-20T13:40:06Z https://community.squareup.com/t5/Payments-Troubleshooting/I-m-getting-an-error-when-adding-a-logo-to-my-receipts/m-p/156787#M22575 <P><EM>The title of this post has been edited by a moderator.</EM></P> <P>&nbsp;</P> <P>I am trying to add my logo to the receipts, as instructed, but I get "There was a problem processing this request."&nbsp; when I try.&nbsp; I have made the logo a .jpg 400x400 pixel.&nbsp; That didn't work so I made it a 400x400.bmp, and that didn't work.&nbsp; I removed the background in the logo so it was just white and that didn't work.&nbsp; Why can't I get this to load?</P> Sat, 20 Sep 2025 13:40:06 GMT https://community.squareup.com/t5/Payments-Troubleshooting/I-m-getting-an-error-when-adding-a-logo-to-my-receipts/m-p/156787#M22575 refinds 2025-09-20T13:40:06Z https://community.squareup.com/t5/Payments-Troubleshooting/I-m-getting-an-error-when-adding-a-logo-to-my-receipts/m-p/156796#M22576 <P>Per Square's <A href="https://squareup.com/help/us/en/article/5424-customize-digital-receipts-and-invoices" target="_self">Customize Receipts page</A>, the maximum height for the logo should be 200 pixels,&nbsp; Since both of the logos you tried were 400 high, that's probably the cause.&nbsp; Here's the relevant section from that page:</P> <P>&nbsp;</P> <H2 id="receipt-logo-tips">Receipt Logo Tips</H2> <UL> <LI>Your logo should be at least 200 pixels wide and 200 pixels tall.</LI> <LI>The maximum size of the printed logo is 400 pixels wide and 200 pixels tall.</LI> <LI>A printed receipt logo should be formatted as strict black and white, without any color or shades of grey.</LI> <LI>The logo image displayed in your Dashboard will look similar to your printed logo.</LI> </UL> <P>Try reducing the height to 200 or under and see if that cures it.&nbsp; Good luck!</P> Sun, 15 Mar 2020 17:50:30 GMT https://community.squareup.com/t5/Payments-Troubleshooting/I-m-getting-an-error-when-adding-a-logo-to-my-receipts/m-p/156796#M22576 GlassJudy 2020-03-15T17:50:30Z