thread Re: Why am I unable to create a checkout link? in Payments Troubleshooting

Why am I unable to create a checkout link?

Mgardens — Sat, 20 Sep 2025 13:39:37 GMT

[The title of this thread has been edited from the original: Despite many emails that invite me to create checkout links I have been able to do so. Beta mode?]

I have tried to create checkout links to use and have not been able to create them under any category. Says it is still not available to all users and is in Beta mode. What do I need to do to become eligible?

Re: Why am I unable to create a checkout link?

Alex_ — Thu, 19 Mar 2020 00:48:21 GMT

Hi @Mgardens,

Thanks for posting in the Seller Community. Sorry to hear you're experiencing this. It's really strange being that checkout links should be fully functioning and out of the beta stage. Check out a bit more on checkout links here.

When you have a moment, please attach a screenshot to this thread of what you are experiencing and seeing on your side.

I'll keep an eye out for your reply.

Re: Why am I unable to create a checkout link?

Mgardens — Thu, 19 Mar 2020 12:23:41 GMT

Re: Why am I unable to create a checkout link?

Mgardens — Thu, 19 Mar 2020 12:25:40 GMT

Re: Why am I unable to create a checkout link?

Mgardens — Thu, 19 Mar 2020 12:30:17 GMT

This was on the laptop but I am also unable to select option on tablet or phone after charge.

Re: Why am I unable to create a checkout link?

Alex_ — Fri, 20 Mar 2020 00:47:12 GMT

@Mgardens

Thank you for that. It definitely looks like there is some form of a setting not unlocked on the back end. In this case, we definitely recommend reaching out to our Support Team directly in order to file a ticket with our engineering department. They can then assess the situation and look deeper into the technicalities causing the issue at hand.

Feel free to reach out to them here: https://squ.re/contactemail or by giving them a call at 1 (855) 700-6000 - but you'll also need your customer code. The steps to look up your code are here: http://squ.re/howtocontact.

Please let me know if you have any other questions by replying to this thread.