thread Re: Mailchimp & Square: Can't get this to work! in Payments Troubleshooting

Mailchimp & Square: Can't get this to work!

kalipatrick — Sat, 20 Sep 2025 13:39:29 GMT

"Buyers from your landing page will be added to the Mailchimp audience associated with your Square integration."

I'm not experiencing this and am quite frustrated. Trying to put on a Flash sale that's nothing less than taking all afternoon!

I had an existing landing page in Mailchimp that I connected via the Square integration method. Landing page now has the Payment block inside it. Click and it goes to the Square page, where it does ask for the email address and gathers billing info. But after, the email doesn't ever seem to appear in my MC list, which is how I send the person what they bought. I used a very specific email address to test this, searching everything and it's nowhere even after a somewhat long period of time.

Can anyone help? Much appreciated. Kali

Re: Mailchimp & Square: Can't get this to work!

ashc — Thu, 19 Mar 2020 11:46:48 GMT

Hey @kalipatrick,

Unfortunately you would need to reach out to Mailchimp on this one.

We don't have insight into their side of things being as they're just a partnered site.

When you hear back- feel free to let us know what they said!

Re: Mailchimp & Square: Can't get this to work!

kalipatrick — Thu, 19 Mar 2020 14:09:32 GMT

Guess I'm stuck then. I'm on a free MC plan and they don't give us any support beyond the doc that says they should work.

Re: Mailchimp & Square: Can't get this to work!

ashc — Thu, 19 Mar 2020 14:16:06 GMT

@kalipatrick They should have an email team!

We've sent seller their way before and they were able to get email support.

I googled Mailchimp Support and found this page!

Re: Mailchimp & Square: Can't get this to work!

kalipatrick — Thu, 19 Mar 2020 15:01:38 GMT

Actually that's not true. I did as the page instructed and what I see is:

Technical Support Paid feature

Free accounts do not have access to technical support. You can upgrade your account to access both email and chat support.

I tried asking some other people but as usual, I follow all the steps as suggested and this problem only happens to me. LOL.