thread Online checkout links don't work in Payments Troubleshooting

Online checkout links don't work

Jesica — Sat, 20 Sep 2025 13:38:45 GMT

It appears that I am successfully creating checkout links but when I test the link I get a page with the message, "The requested item could not be found. Please check the link and try again." Am I missing something somewhere? I get the same message in Chrome and Firefox.

Re: Online checkout links don't work

isabelle — Fri, 20 Mar 2020 18:15:25 GMT

Hey @Jesica!

Thanks for your post.

We were having issues with checkout links on our end earlier in the week. I'm wondering if that's why they weren't working for you. Would you mind replying with one of the checkout links that isn't working?

Let me know! 🌟

Re: Online checkout links don't work

crowcall2 — Tue, 09 Jun 2020 20:47:05 GMT

Hi folks. Getting the same issue

LINK REMOVED BY USER

Re: Online checkout links don't work

nika — Tue, 09 Jun 2020 18:48:12 GMT

Hey @crowcall2- I didn't have any trouble clicking on the link. Are you still having issues clicking it from your end?

Re: Online checkout links don't work

crowcall2 — Tue, 09 Jun 2020 20:46:12 GMT

Ni Nika,

i figured it out. I saw a random help article somewhere about online checkout that said if I had an online store I had to turn off Square Sync. Then I had to publish my site again. Then I had to change my items from

unavailable to hidden in my online store item library.

The link between weebly and square and checkout links does seem super convoluted. But I understand it’s probably pretty complicated on the back end. Either way yes I figured it out so no more help required.

Thanks though!

Re: Online checkout links don't work

nika — Tue, 09 Jun 2020 21:20:17 GMT

Phew glad you were able to find the answer @crowcall2!

Checkout link is is not working

ShirtsofLove — Thu, 30 Jul 2020 16:52:59 GMT

I cannot get my checkout link to work. I keep getting the error that "The requested item could not be found. Please check the link and try again.". I have cleared the cache. I have unsynced from store. I have set up in the store.

I do not know what to do at this point. Any help would be appreciated.

thanks.

Re: Checkout link is is not working

nika — Fri, 31 Jul 2020 15:45:23 GMT

Hey @ShirtsofLove. Take a look at @crowcall2's suggestion here, give it a try, and see if that helps resolve the issue you're experiencing.

Re: Online checkout links don't work

541681 — Sat, 24 Oct 2020 19:04:35 GMT

"super convoluted" is a huge understatement. In terms of botched integrations, Square + Weebly is at the top as far as I'm concerned. Even several months after the fact... it's still no better.