thread Re: Checkout links showing as 'Not Avaliable' in Payments Troubleshooting

Checkout links showing as 'Not Avaliable'

Grizzy — Sat, 20 Sep 2025 13:37:24 GMT

Hello,

As the title says, Checkout links showing as 'Not Avaliable' it has worked fine for months up until today I hadn't changed anything.But now when I send the checkout link to a customer they are greeted by a 'Not available' instead of 'join/renew' ..

All the best

Re: Checkout links showing as 'Not Avaliable'

Grizzy — Sat, 21 Mar 2020 23:27:58 GMT

UPDATE:

I resolved this by clearing cookies related to square site. Hope this hopes anyone else who gets stuck!

Re: Checkout links showing as 'Not Avaliable'

AdamB — Sun, 22 Mar 2020 15:05:43 GMT

Glad to hear that, @Grizzy! I've marked your post as a solution to make it easier for others to find.

My online checkout link won't work

shannonsqueeze — Mon, 30 Mar 2020 16:49:52 GMT

My online checkout link won't work. Here is the link: https://checkout.square.site/buy/ZYKEJ64B73NB3HY2T242IFDZ

Please help.

Re: Checkout links showing as 'Not Avaliable'

melissaanne — Mon, 30 Mar 2020 21:38:12 GMT

having trouble with my links I've created, they've been working for two weeks allowing me to sell online while my business is closed. today the links have stopped working and I get this ...

Re: Checkout links showing as 'Not Avaliable'

Grizzy — Mon, 30 Mar 2020 21:56:53 GMT

go to you online store items and make sure theyre marked as visible or hidden

Re: Checkout links showing as 'Not Avaliable'

melissaanne — Mon, 30 Mar 2020 22:48:03 GMT

yes the ones I'm trying to access, and have emailed to clients are visible. not sure why the links stopped working today

Re: My online checkout link won't work

nika — Tue, 31 Mar 2020 19:44:54 GMT

Hi @shannonsqueeze. Try the suggested solution above (clearing cache) and let me know if you're still running into this problem afterwards. I'll keep an eye out for your reply.

Re: My online checkout link won't work

Mcrj90 — Fri, 17 Apr 2020 21:37:12 GMT

I’m having the same issue as @shannonsqueeze . Can someone assist? I’ve tried all solutions on this thread and have had no luck!

Re: My online checkout link won't work

AdamB — Mon, 20 Apr 2020 15:46:31 GMT

It looks like your site doesn't have an SSL certificate, which can cause that to happen @Mcrj90. Can you go to Website > General Settings and use the un-publish option, then open your site in the website editor and publish it again?

Edit: It looks like your domain isn't pointed properly to use a new Square Online Store. Before you do the above, you'll need to update the IP address your domain uses to the following: 199.34.228.164

Re: Online Checkout

sayra — Sun, 17 May 2020 00:11:40 GMT

Hi there @ddavis8124.

Thanks for posting in the Seller Community! I have moved your post to this thread where sellers seemed to experience the same issue. Take a look at @adamsmasher answear and what other sellers had to say about their workaround to solve the issue. Also, is this happening with all of your Items?

Re: My online checkout link won't work

BrandonWebb — Sat, 07 Nov 2020 08:10:45 GMT

I am having issues with items being "not available" I've already cleared out my Cache for square. How do I update the IP address of my domain?

Re: My online checkout link won't work

AdamB — Sun, 08 Nov 2020 20:04:13 GMT

Welcome to Seller Community, @BrandonWebb.

Your items are showing as unavailable because you have them set to use pickup as a fulfillment type, but haven't set up pickup in Settings > Pickup and delivery. If you don't need to use pickup for these, you could also edit each item and uncheck pickup as a fulfillment option.

Re: Checkout links

sayra — Wed, 27 Jan 2021 03:17:27 GMT

Hey @GSTroop96-

I moved your post here where other sellers asked the same question. You may also want to contact our Customer Success Team to help you troubleshoot further.

Have a great day!😃

Re: Checkout links showing as 'Not Avaliable'

cityofbrenham — Mon, 03 May 2021 14:19:13 GMT

I am having this problem as well with this link https://checkout.square.site/merchant/MLR278Z2HJSWQ/checkout/TSFFIZ5AUDINXGHJYGA3BK7H?src=embed but it doesn't say it is not available until someone tries to save their information and check out. If they don't save their information but enter all of their info and payment info, clicking the place order button doesn't seem to do anything.

Re: Checkout links showing as 'Not Avaliable'

isabelle — Mon, 03 May 2021 18:10:20 GMT

Hey @cityofbrenham! ✨

Thanks for posting in the Seller Community.

Have you tried testing this on your site? I know you mentioned this, but on our end, it does say available when you first click the link:

How many in stock of that item/event do you have?

Re: Checkout links showing as 'Not Avaliable'

ceodestiny — Tue, 15 Nov 2022 23:39:14 GMT

Hi!

I am having trouble with my checkout as well can you see what the problem could be?

Re: Checkout links showing as 'Not Avaliable'

MayaP — Thu, 17 Nov 2022 15:24:38 GMT

Hello @ceodestiny, I am happy to help. Can you provide some more details? Which checkout link is this happening on?