thread Why isn't my square reader charging after all day on charge? in Payments Troubleshooting

Why isn't my square reader charging after all day on charge?

RedPumpWood — Sat, 20 Sep 2025 07:10:36 GMT

My Square reader (gen 2) was inactive for about 3 weeks. I took it out today, for a craft fair tomorrow, and it showed 2 green lights. I plugged it for over 8 hours and it's still showing just 2 green lights. It doesn't seem to be charging.

Re: Why isn't my square reader charging after all day on charge?

Summer2024 — Tue, 12 Nov 2024 13:56:18 GMT

Hi @RedPumpWood !

I apologize for the delay in response here.

Are you still having issues with this? There was a disruption to some Square readers where they were not charging if they had been updated. My advice if this is still happening is to reach out to the Support Team so they can troubleshoot in real time.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday.

You can also contact our Messaging and Email Support Teams here: http://squ.re/contactsqsupport.

Re: Why isn't my square reader charging after all day on charge?

RedPumpWood — Tue, 12 Nov 2024 15:35:41 GMT

Somehow, the reader updated itself after restricting battery use on my Samsung G24

Re: Why isn't my square reader charging after all day on charge?

Summer2024 — Tue, 12 Nov 2024 18:29:42 GMT

Our engineers did push an update, so hopefully this has completely resolved the issue!