thread Re: Receipt logo not printing correctly in Payments Troubleshooting

Receipt logo not printing correctly

perkits — Sat, 20 Sep 2025 07:10:26 GMT

Logo on printer receipt now just printing a black square. Same logo we have used for years no change. Tried turning off print/back on and it seemed to work for a while.

PAPER RECEIPT LOGO HAS CHANGED TO A BLACK SQUARE

MountainHouse — Sun, 10 Nov 2024 15:19:39 GMT

Starting on the afternoon of 11/09/24 our paper receipt logo has changed to a black square. We have made no changes to any of our settings to cause this. I checked for updates this morning and loaded the latest and it made no difference. We are using Square for Retail on the iPad in the Square stand with the Star TSP100LAN. Picture attached.

Re: Receipt logo not printing correctly

MountainHouse — Sun, 10 Nov 2024 20:33:36 GMT

Same issue. No replies.

Re: Receipt logo not printing correctly

perkits — Sun, 10 Nov 2024 21:00:05 GMT

Thanks for the report. Now I know it's not just on my side and that's it's an issue on the Square side. Hopefully it's known issue that's being worked on.

Re: PAPER RECEIPT LOGO HAS CHANGED TO A BLACK SQUARE

RanchSqUser — Mon, 11 Nov 2024 17:10:02 GMT

This same thing has also happened to us.

Re: PAPER RECEIPT LOGO HAS CHANGED TO A BLACK SQUARE

MountainHouse — Mon, 11 Nov 2024 21:11:40 GMT

@_Violet

Re: Receipt logo not printing correctly

MountainHouse — Mon, 11 Nov 2024 21:12:25 GMT

@_Violet

Re: PAPER RECEIPT LOGO HAS CHANGED TO A BLACK SQUARE

pistilsnursery — Mon, 11 Nov 2024 22:58:23 GMT

Mine has done this as well.

Re: Receipt logo not printing correctly

Breffni — Tue, 12 Nov 2024 11:21:36 GMT

Hi @perkits, @pistilsnursery, @MountainHouse, @RanchSqUser, thank you all for raising this.

I've reported this issue to our engineers, who are currently investigating. We’ll have an update for you soon.

We understand how important it is for your logo to print correctly, and I apologize for the inconvenience.

Re: PAPER RECEIPT LOGO HAS CHANGED TO A BLACK SQUARE

perkits — Tue, 12 Nov 2024 20:28:04 GMT

same here 😫

Re: Receipt logo not printing correctly

Breffni — Wed, 13 Nov 2024 16:25:44 GMT

Hi everyone @perkits @pistilsnursery @MountainHouse @RanchSqUser

Thank you all again for your patience and understanding here.

Our engineering team has resolved the issue that was causing logos to not print as intended, so your logos should now appear correctly. If you encounter any trouble, I recommend closing and relaunching the app.

If your logo is still not appearing, please let me know!

Re: Receipt logo not printing correctly

perkits — Wed, 13 Nov 2024 22:40:52 GMT

All fixed here !!

Re: Receipt logo not printing correctly

Breffni — Thu, 14 Nov 2024 09:01:30 GMT

Phew! Thanks so much for confirming 🙂

Re: Receipt logo not printing correctly

MountainHouse — Fri, 06 Dec 2024 20:54:46 GMT

The logo has turned black AGAIN!!!! @Breffni @_Violet

Re: Receipt logo not printing correctly

MountainHouse — Fri, 06 Dec 2024 20:55:06 GMT

Logo is black again...

Re: Receipt logo not printing correctly

perkits — Fri, 06 Dec 2024 22:00:20 GMT

As of 4:59 EST today ours is printing logo. I'll update if anything changes.