thread Re: Why is my magstripe reader disconnecting? in Payments Troubleshooting

Why is my magstripe reader disconnecting?

Michaelryan1 — Sat, 20 Sep 2025 13:32:32 GMT

[The title of this thread has been edited from the original: Headphone jack magstripe reader]

Hello, I just ordered the headphone Magstripe reader for my phone. I tried plugging it in my phone but it doesn't fit, I put pressure on the reader and it links to my account but as soon as I lift my finger it disconnects. My phone jack is 3.5 and the reader says its size is 3.5, my phone is brand new so I don't think that's the problem. My phone is the LG Stylo 5. Any suggestions on what I should do? Thank you.

Re: Why is my magstripe reader disconnecting?

Alex_ — Sun, 29 Mar 2020 18:59:30 GMT

Hi @Michaelryan1,

Hi there! Thanks for posting in the Seller Community.

This sounds frustrating, but it definitely sounds like you have the right equipment. Do you by chance have a case on your phone?

I'll keep an eye out for your reply.

Re: Why is my magstripe reader disconnecting?

Michaelryan1 — Sun, 29 Mar 2020 19:05:08 GMT

Thank you for your response, no I do not have a case on my phone. I've also checked the head phone jack and there wasn't any lint in it.

Re: Why is my magstripe reader disconnecting?

Alex_ — Sun, 29 Mar 2020 19:07:48 GMT

@Michaelryan1

Sweet! Thank you.

Do you have any other headphones or devices you plug into the headphone jack?

Re: Why is my magstripe reader disconnecting?

Michaelryan1 — Sun, 29 Mar 2020 19:22:06 GMT

Omg, I guess I didn't push hard enough on the magstripe. It felt like it wouldn't go in so I tested some head phones that are the same length and it worked so I pushed harder on the magstripe and it worked. Thank you so much for your help, and sorry for wasting your time.

Re: Why is my magstripe reader disconnecting?

Alex_ — Sun, 29 Mar 2020 19:46:36 GMT

@Michaelryan1,

No worries! I'm just glad we got it working. Let us know if you need anything else.

Have a great Sunday.