thread Re: How can I make it easier for customers to schedule pickups? in Payments Troubleshooting

Feature Request: Allow customers to set a specific pickup day or time when ordering online

Baking1 — Sat, 20 Sep 2025 13:31:48 GMT

The title of this post has been edited from the original: Why is weebly not allowing selection of pick-up day

I have set up open hours in the Weebly setup. But customer interface only shows 1 day as available for pickup.

Re: Why is weebly not allowing selection of pick-up day

Valentina — Tue, 07 Jul 2020 23:49:58 GMT

As long as you have adjusted your pickup settings set properly, your customers should be able to schedule a pickup date and time after inputting their personal information, @Baking1.

When your customer is ready to checkout, they will click the shopping cart in the top right-hand corner, and then click the Checkout button. Once they click this button, they will be taken to a page where they need to enter in their personal information. After they've filled this out, and pressed the Next button, the Store Pickup section will expand. At the top of this section, your customers will have the chance to choose between two options:

In order for your customers to be able to schedule a pickup, they'll want to select the Schedule for later option. Once they do, as long as you have set your available pick up hours, they will see something like this:

If you're not quite where you need to be after taking a look at this, please share your online store link with us here so that we can take a look at the checkout flow - I hope this helps!

Re: Why is weebly not allowing selection of pick-up day

OFFSMark — Sat, 18 Apr 2020 16:18:06 GMT

I'd like to expand on this, please.

I don't want the customer to choose when they want to pick up, I want to tell them when they CAN pickup.

https://order.openfacefoodshop.com

The problem is this:

We are both open as a restaurant daily and selling boxes of farmers marked produce for pickup on either Wednesday or Sunday only (that's when we go to the big markets). people that want lunch want it ASAP, people that want produce can only get it when it's ready 2 days a week.

I know we can set ready for pickup per item, but only a given time from when you order. this works fine for lunch (order is ready in 1/2 hour regardless when you order) but not for the other things which are now a substantial part of our business.

For instance: if you want a box for Wednesday and you order on Monday, it's ready in 2 days, if you order on Tuesday, it's ready in 1 day, if you order on Wednesday its ready in 3 hours, etc.

We have tried inserting disclaimers and explanations for people to disregard the message they get in the cart because it's inaccurate, but they still show up at odd times and we have to scramble. Right now we made separate items for both days and we have to come in every day and change the availability of each item to reflect accurately when they can get their order. If we miss something, people get confused and sometimes angry. Not good.

How can we set it up that if someone orders for Wednesday, their shopping cart says 'Your order will be ready on Wednesday'? If there is a calendar function that's a good enough work around because then we only have to set it once a week, not every morning. We have enough on our plate already...

Thanks.

Online store and “Pickup time"

Stanley — Sun, 19 Apr 2020 21:15:24 GMT

Using the online store for our restaurant and would love to have the default pickup option to be “Schedule for later” instead of “As soon as possible.” If I could get rid of the “As soon as possible” option altogether that would be great.

Quite a few of our customers miss the “Schedule for later” option and end up trying to call us or send emails telling us they want to pick up later. We often don’t get the message on time or at all. This results in wasted food because the customer shows up to pick up at 7, even though their order specifies pickup at 4 on our end.

Also, when customers actually do want the “As soon as possible” option, their email will say “Your order will be ready for pickup today after 4:00 PM” What the heck is up with that? Customers are very confused with this wording. Why does it say “after 00:00”? It should say “Your order will be ready for pickup today AT 4:00 PM”.

Thanks!

Re: Online store and “Pickup time"

pessosices — Sun, 19 Apr 2020 17:26:29 GMT

All great points!

I'd love to see the option of which one to be default.

I like having ASAP as default, but I can definitely see others prefer to Schedule as default.

And I definitely agree that the "After" could be a different better word.

Either "At" or "By"

Re: Why is weebly not allowing selection of pick-up day

AshleyK — Mon, 20 Apr 2020 14:53:28 GMT

@OFFSMark thank you so much for elaborating. It really helps us understand how and why a feature request would be beneficial to our sellers. Unfortunately, at this time we still do not have a timeline for when this feature will be released.

I will be sure to push this feedback up and will merge any good workarounds I find into this thread for both you and @Baking1.

Online store select pickup time option

TLSJ — Thu, 23 Apr 2020 19:30:42 GMT

Hi,

Request to add choose pickup time on the main page after customers added items to basket. Currently this feature is available after customer checkout. I have many customers contacted me regarding this feature. Thank you.

Re: Online store select pickup time option

ashc — Wed, 29 Apr 2020 16:29:37 GMT

Hey @TLSJ,

I moved your post to an existing thread for this.

Customers can actually select their pickup time from the Checkout page.

Check out @Valentina 's best answer for details.

DATE SPECIFIC OFFERINGS IN ONLINE STORE

SWEETKATIEBEES — Thu, 30 Apr 2020 20:22:40 GMT

Hello all! Is it possible to offer certain items in the online store for certain dates, rather than offering all things for specific days of the week, only? I want to go ahead and put our Mother's Day specials in the store, but do not have the ability to make them available for pick up on that specific day. Thank you!

Re: DATE SPECIFIC OFFERINGS IN ONLINE STORE

ashc — Sat, 02 May 2020 00:31:17 GMT

Hey @SWEETKATIEBEES,

Our Online Store doesn't offer this but I'd recommend creating the items now and maybe not making them visible until Mother's Day?

That'd be my best workaround to offer so that way you don't have to do it all day of!

Schedule for later and autofill

Dhbaker — Tue, 12 May 2020 15:23:19 GMT

Many of our customers miss the "schedule for later" bubble at checkout causing them to order food for the wrong day leading to missed pickups or time-consuming follow-up communications. It seems that maybe customers using auto-fill from their browser never see the "schedule for later" option. Any help from the Community would be appreciated!

Re: Schedule for later and autofill

nika — Fri, 15 May 2020 12:23:46 GMT

Hi @Dhbaker- You definitely bring up a good point. A few other sellers mention the same confusion happening for customers on this thread. I went ahead and moved your point there because there's not a solution right now to make the schedule for later button more prominent. However- if we make any changes down the road, we'll share updates here!

Can you build out future pickup dates?

N9NE25Creative — Mon, 18 May 2020 23:04:54 GMT

[The title of this thread has been edited from the original: online store]

In the online store under the pickup and delivery section there really need to be a "date' setting. I have many clients that want to keep their stores open so they can generate sales 24/7 but without a date option their sales must be shut off constantly. Also, it would be really helpful if you could pick a specific delivery time, date and range as well as pickup.

Example:

The store is taking orders for Monday May 18. I would like my customers to have the ability to pre-order on May 15th and select a "estimated" time on May 18th.

Currently no date feature is available. Other e-commerce platforms offer "select a date" but its available through a 3rd party app.

How to sell products with different pickup days?

Brianmeunier — Sun, 17 May 2020 21:03:11 GMT

We're running a bakery. We are only doing curbside pickups using an online store right now. Some items can be picked up everyday so we run the site for that. But we have bread that is only on certain days like Friday but customers can place their order a few days ahead so we can plan to make a certain amount. Is there a dropdown option to create this? For instance I'm placing my order for Monday or Friday? Or is that too advanced for this setup and we need another web site?

Pick Up Time Scheduling Removing ASAP option

droidbaker — Mon, 18 May 2020 14:56:11 GMT

I am going to try to explain this the best way possible. I tried to call in & speak to someone but they were not understanding what I was meaning. I know there has to be other businesses like mine in this same situation.

So obviously operating on a preorder curbside only basis. I am a bakery & since this mess I have switched to 2 different days for pick up with all orders must be preordered prepaid. So orders must be placed by NOON Thursday to pick up in the window of 4-6 Friday or 9-12 on Saturday & choosing what time to pick up. I need to this to write up my production schedule as its not like a pizza place for instance that I can just make to order. Given my business is a fraction of normal sales I have changed over the weeks based on sales & to work in the most efficient means possible. I need a way to remove the ASAP option. I want the ability to only "schedule for later". Because there are items that I only do on Saturday and then when they dont pay attention it defaults to ASAP which is Friday 4pm or also if they do for example choose Sat 10am but then go back and add something it will not keep their chosen time and defaults back to Fri 4pm. I then have to contact them and its really hard to balance everything. If I choose the option to do a lead prep time then it wont allow them to pick the 1st avail time of 4pm on Friday. So if I could just eliminate this ASAP option I think problem solved. Now I also tried the option of no prep time and then they had to put the time they want to pick up. That lead to an even bigger mess of problems. Please let me know if this is something that can be addressed or any other way around the issue that I am not thinking of,

Thanks

Re: online store

Alex_ — Mon, 18 May 2020 23:06:31 GMT

Hi @N9NE25Creative,

We definitely see how this could benefit your business model. Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released.

Please let me know if you have any other questions by replying to this thread.

Scheduling Pickup orders

N9NE25Creative — Mon, 18 May 2020 23:06:55 GMT

Is there a way to default orders to be scheduled for pickup and not giving them the option to pickup ASAP? I need my customers to pick the date and time so I don’t have to spend so much time scheduling the orders. Is there a way to get rid of the default? It was a setting in the previous square store not in the new weebly version.

Re: online store

N9NE25Creative — Mon, 18 May 2020 23:09:10 GMT

Thank you Alex.

I also need my customers to pick the date and time of pickup when they order so I don’t have to spend so much time scheduling the orders. Is there a way to get rid of the default ASAP pickup?

Re: online store

Alex_ — Mon, 18 May 2020 23:27:33 GMT

We hear you @N9NE25Creative. At the moment we do not have the ability to disable that option, but I have flagged this to the appropriate teams.

Re: How to sell products with different pickup days?

ashc — Tue, 19 May 2020 13:28:45 GMT

Hey @Brianmeunier,

I moved your post to another thread where @OFFSMark asked the same question and @AshleyK answered it above.

It looks like at the time this is a feature request. I'll pass it forward that you're another seller asking for it and hopefully it will be something to come in future improvements! We've been making new improvements pretty often based on customer feedback so I hope this is something we can offer soon.