thread Re: Booking system linked to Instagram in Payments Troubleshooting

Square Appointments: I can't add the 'Book' button to my Instragram business account

Vanessal123 — Sat, 20 Sep 2025 13:30:59 GMT

Hi I tried every possible way to make the book button on my Instagram business account and I can’t.

Appointments: How do I get the "Book" button on my Instagram page?

thelashbabe904 — Sun, 03 Mar 2019 23:14:55 GMT

Square says you can post a "book" button on your business Instagram profile, but what I have read online says that Instagram is not set up with Square. Does anyone know how to do this?? HELP!

Re: How do I get the "Book" button on my Instagram page?

Helen — Sun, 03 Mar 2019 23:14:06 GMT

Hello @thelashbabe904! Square Appointments does integrate with Instragram now! Follow the steps below to add the Book button from your Instagram business profile.

First of all make sure you have:

A business profile on Instagram.
Enabled your Appointments online booking site.

Then, from Instagram:

Go to your business profile on Instagram > tap Edit Profile.
Click Business Information > Contact Options.
Tap Add an action button > select “Appointments by Square.”
Enter your Square Appointments online booking site URL. (You can find your URL from your Appointments dashboard or from the Appointments app: tap Settings > Online Booking > Square Booking Site.)

Re: How do I get the "Book" button on my Instagram page?

thelashbabe904 — Sun, 03 Mar 2019 23:17:09 GMT

I’ve done all of that but for some reason, the “add an action” button does not show up on mine! 😫 under Contact Options all I have is email, number, address.

Re: How do I get the "Book" button on my Instagram page?

Helen — Sun, 03 Mar 2019 23:23:00 GMT

Hmm, that's strange @thelashbabe904. Just to confirm - do you have a business profile on Instagram (the steps to switch are here)?

Re: How do I get the "Book" button on my Instagram page?

thelashbabe904 — Sun, 03 Mar 2019 23:26:50 GMT

So strange! Yes it’s a business profile, I’ve attached a Facebook page to it, I’ve added my address and everything! 😔

Re: How do I get the "Book" button on my Instagram page?

Helen — Sun, 03 Mar 2019 23:33:49 GMT

Thanks for double checking that for me! I just checked with our Appointments team and this is an issue that Instagram is working on as we speak - I'm so sorry for the trouble and confusion it has caused!

I'll post here again when this has been resolved. (I anticipate it'll take 24-48 hours but I can't make any guarantees yet!) Thanks for your patience in the meantime.

Re: How do I get the "Book" button on my Instagram page?

thelashbabe904 — Mon, 04 Mar 2019 13:44:23 GMT

Thank you sooooooo much!!!!!

Re: How do I get the "Book" button on my Instagram page?

Helen — Wed, 06 Mar 2019 23:41:34 GMT

@thelashbabe904 I'm sorry for the delay. I wanted to let you know we're still working on this and I'll reply here as soon as I can confirm this issue has been resolved! Again, I really appreciate your patience with this.

Re: How do I get the "Book" button on my Instagram page?

Helen — Tue, 12 Mar 2019 15:27:39 GMT

Hi again @thelashbabe904. I've just heard that this issue has been resolved and you should be able to add the Book button to your Instagram account.

Please reply here to let me know if you're still experiencing issues with this!

Instagram Square Book Button Not Showing Up

mgomez1 — Wed, 28 Aug 2019 03:45:06 GMT

I can't get the book button to show up in my instagram business page. I even managed to get it to work on a friend's business page, but it just wont work on mine. Any help is appreciated.

Re: Instagram Square Book Button Not Showing Up

ashc — Thu, 29 Aug 2019 00:11:30 GMT

Hi @mgomez1 and welcome to the Community!

I moved your post to this thread about adding a button for your Instagram page.

You do have to have a business page in order for it to work so you'd have to switch your Instagram to a business page.

Re: Instagram Square Book Button Not Showing Up

mgomez1 — Thu, 29 Aug 2019 03:55:02 GMT

Hi @ashc

my account is a business profile. It still doesn’t go through. I even had a friend change their page to a business account and try out the link and the book now button showed up. I’m not sure if something is wrong with my page?

help! Lol

Re: Instagram Square Book Button Not Showing Up

ashc — Thu, 29 Aug 2019 16:57:45 GMT

@mgomez1 That is really strange.

Have you double checked Helen's answer above on the steps to linking it to make sure all those were followed?

If so, it might be best to contact our Support Team directly and speak to an Appointments specialist to make sure we don't need to file a ticket for you if it's glitchy.

instagram

HustleHair — Mon, 30 Mar 2020 00:10:02 GMT

Anybody else having issues with Instagram not showing square as an option to create a "book now" button?

I noticed my button wasn't visible on my page anymore and went to re-add it when I ran into this issue.

Yes my IG is a business account, and yes my online booking is enabled through square.

Thank you in advance!

Re: instagram

ashc — Tue, 31 Mar 2020 11:48:39 GMT

Hey @HustleHair,

I moved your post to an existing thread where another seller had the same issue.

@Helen detailed above how to make sure this is showing on your business Instagram or how to set it up.

In the future- don't hesitate to search your issue first either here in the search bar at the top or the Support Center to make sure you get your answer the quickest!

Re: Square Appointments Integrates with Instagram

FANDFREIKI — Thu, 02 Apr 2020 01:48:45 GMT

Hi,

I am trying to add square appointments to my Instagram, but there is no option to. Are you guys not linked anymore?

Re: Square Appointments Integrates with Instagram

AshleyK — Thu, 02 Apr 2020 14:47:47 GMT

Hey! Thank you so much for including the screenshots. It makes troubleshooting a lot easier when I can see what you see. In this case, it looks like you may not be subscribed to Square Appointments yet on your account. Can you please make sure you are successfully subscribed to Appointments on Pricing and Subscriptions?

Re: Book button

nika — Thu, 02 Apr 2020 21:17:03 GMT

Hey @Vanessal123. What's happening exactly when you try to connect it? Are you seeing any error messages? If so, what do they say? The more information we know, the more we can help troubleshoot!

Re: Book button

Vanessal123 — Fri, 03 Apr 2020 00:08:29 GMT

No error messages but when I go on Instagram to put contact options then where it says add an action button the square app doesn’t show up on their request.