thread Re: Ecommerce orders not showing correct in Payments Troubleshooting

Ecommerce orders not showing correct

ReannaLynne — Sat, 20 Sep 2025 13:30:28 GMT

Orders from the weebly site i set up are only showing up in transactions, not in the orders tab on the POS. How can I fix this?

Re: Ecommerce orders not showing correct

ashc — Fri, 03 Apr 2020 13:49:51 GMT

Hey @ReannaLynne,

Can you clarify where you mean by order tab on the POS or where you're looking on POS?

The Orders tab should be on the Online Store section of your Dashboard or if you have Weebly's app from the Orders there is why I ask.

Re: Ecommerce orders not showing correct

ReannaLynne — Fri, 03 Apr 2020 14:04:38 GMT

I am referring to on the square point of sale app. When we get a new order from the web store, shouldn't it show up on the orders tab on the point of sale terminal?

Re: Ecommerce orders not showing correct

ashc — Fri, 03 Apr 2020 14:10:50 GMT

@ReannaLynne

Can you screenshot for me where you see the Orders section on the POS app?

Also can you tell me which hardware of ours you have? Is it a Terminal or Register or just an iPad/phone running the app?

Re: Ecommerce orders not showing correct

ReannaLynne — Fri, 03 Apr 2020 14:14:50 GMT

I can later today. I don't have it with me right now.

We are using the terminal with the built in card reader/ipad.

Re: Ecommerce orders not showing correct

ashc — Fri, 03 Apr 2020 14:19:50 GMT

@ReannaLynne No worries.

I would probably recommend reaching out to our Support Team directly to see if they can take a closer look with you.

It's hard to assist here from the Community without access to your account/setup but they can help you directly if you don't mind giving them a call.

The steps to getting your customer code are outlined here on the Support Center for reference!