thread Help for error: An item and its variations must have the same item name. Update the item names in Payments Troubleshooting

Help for error: An item and its variations must have the same item name. Update the item names

kristyk — Sat, 20 Sep 2025 13:28:27 GMT

I'm having trouble importing my catalog of items into square online.

I'll post a snapshot of what my excel spreadsheet looks like so you can maybe point it out. I feel like I'm not doing something right with the variations.

They DO have the same "Item" name for all its variations, so I don't understand why it's telling me they don't.

Re: Help for error: An item and its variations must have the same item name. Update the item names

kristyk — Sun, 05 Apr 2020 21:40:27 GMT

I may have figured it out. I deleted all "tokens" on left side and the error message doesn't show anymore. I wish it would have just told me that! lol

Re: Help for error: An item and its variations must have the same item name. Update the item names

Joe — Mon, 06 Apr 2020 11:39:15 GMT

Hi there, @kristyk - thanks for flagging your issue over to us! And welcome to the Seller Community 👏 We are happy to have you.

So glad you got this one solved! CSV and Excel file importing is notoriously tricky, and we're glad you reached back out to let us know.

Feel free to reach out to our Support Team with any in-depth troubleshooting for importing. They can take a deep dive into most issues with you!

Let us know if anything else comes up!