thread Re: Users can't back out of customer facing screen despite the settings in Payments Troubleshooting

Users can't back out of customer facing screen despite the settings

POTS-POS — Sat, 20 Sep 2025 07:09:30 GMT

Despite setting the permissions for our employees to be able to "back out of customer-facing payment screen" the POS is still requiring a manager PIN to back out of the payment screen before a card is presented.

Re: Users can't back out of customer facing screen despite the settings

MayaP — Mon, 18 Nov 2024 20:14:54 GMT

Hello @POTS-POS,

I see this is your first post. Welcome to Square Champions! 👋

I am happy to investigate this further. Have you tried rebooting or factory resetting the register? Also, make sure the device is up to date.