thread Re: How to disable the delivery zone feature? in Payments Troubleshooting

How to disable the delivery zone feature?

TGibbs — Sat, 20 Sep 2025 13:27:27 GMT

The title of this thread has been edited from the original: Delivery

You launched the new delivery radius feature yesterday. I went into settings and put in five miles for our delivery radius. But now, whenever anyone tries to order delivery the website tells them that are outside the delivery zone. I’ve put in multiple address that are well within the five miles but it always says “sorry we can’t deliver to that address”

I need this feature removed so that my customers can order delivery.

I tried to turn off the radius but I can’t. I tried doing a really large radius but still the site says sorry can’t deliver.

Please help. My customers are depending on this.

Re: Delivery

JustinC — Sat, 11 Apr 2020 15:16:02 GMT

Hey @TGibbs!

Weird that you're getting that delivery error message. I want to get you the best answer so I've surfaced your post to our Online Team for guidance. I'll be back when get a response from them.

Re: How to disable the delivery zone feature?

Joe — Mon, 13 Apr 2020 11:27:45 GMT

Hi there again, @TGibbs 👋 Stepping in for Justin here!

Thanks for your patience - we are still getting some clarity on this from our Ecom Team. It looks like there may be a larger issue with the radius feature currently.

Have you flagged this over to our Support Team by chance?

Re: How to disable the delivery zone feature?

KrisVes — Mon, 12 Oct 2020 10:03:02 GMT

Hi,

Is there any update on this issue?

Re: How to disable the delivery zone feature?

JustinC — Tue, 13 Oct 2020 16:00:27 GMT

Are you looking to disable the delivery zone feature? If so, there's not a way to do it, regretfully.

@KrisVes

Re: How to disable the delivery zone feature?

KrisVes — Tue, 13 Oct 2020 17:17:23 GMT

I'm just curious about the delivery zone as there's no way to check and it difficult for me to make decision to move over from other delivery platform that I'm using. The one I'm using shows exactly what I can expect (see attached). What Square's partner offer to me is blind delivery zone. I cannot live with that.

Is there a way to check the delivery zone?