thread Re: Why isn't my custom domain connecting? Something went wrong error? in Payments Troubleshooting

Why isn't my custom domain connecting? Something went wrong error?

Dgutierr01 — Sat, 20 Sep 2025 13:26:30 GMT

[The title of this thread has been edited from the original: Custom Domain Not Connecting]

I am trying to connect a custom domain to my square store site. I have already changed my records in my DNS on GoDaddy using the documentation. When I go through the process to publish my site using the custom domain, I get an error message that says: "Something went wrong and we could not publish your store". It does not give any other details.

It has only been 5 hours since I changed the records but last time I did it with another Weebly site it only took about 30 min. so I don't think the time is the issue.

Any ideas/tips to try?

Re: Custom Domain Not Connecting

isabelle — Mon, 13 Apr 2020 17:31:01 GMT

Hey @Dgutierr01!

Thanks for posting in the Seller Community. Sorry to hear about the issues you're having connecting your custom domain.

Can you verify that you followed all the instructions in this article to connect your custom domain with your Square Online Store?

Please note that DNS changes can take 24 - 48 hours to propagate in some cases, so it may take time for your site to start working.

Let me know if you continue to have this issue, and myself or @AdamB will follow up! Thanks again.

Re: Custom Domain Not Connecting

Dgutierr01 — Mon, 13 Apr 2020 20:17:16 GMT

Hi Isabelle!

I did refer to that article you linked as well as the go daddy specific walkthrough. I am still getting the message “something went wrong and we could not publish your store” @isabelle @AdamB

Re: Custom Domain Not Connecting

AdamB — Mon, 13 Apr 2020 21:46:27 GMT

Thanks for the additional details. What domain name are you trying to use with your online store?

Re: Custom Domain Not Connecting

Dgutierr01 — Mon, 13 Apr 2020 21:56:39 GMT

Hey @AdamB the domain is Imperialsgarden.com

Re: Custom Domain Not Connecting

AdamB — Mon, 13 Apr 2020 22:02:56 GMT

Edit: I see what's happening. The domain is still assigned to a site in a regular Weebly account. You'll need to change the address of that website to something else to free it up first, and then set that as the address of your Square Online Store.

Re: Custom Domain Not Connecting

Dgutierr01 — Mon, 13 Apr 2020 22:25:17 GMT

@AdamB - That worked, thank you so much!

Linking additional domains

uniquegirlsbead — Tue, 16 Jun 2020 14:22:05 GMT

I purchased my domain through GoDaddy, it is a .com. I successfully linked that to my Square/Weebly account. I have the opportunity to purchase my domain with a .net etc. Can I or how do I link those with my current site? I just have the personal plan for weebly.

Re: Linking additional domains

nika — Fri, 19 Jun 2020 18:02:30 GMT

Hey @uniquegirlsbead- Check this thread! This should help you out but let us know if you have other questions.

Re: Custom Domain Not Connecting

helpfulperson — Wed, 29 Jul 2020 16:58:33 GMT

"The domain is still assigned to a site in a regular Weebly account. You'll need to change the address of that website to something else to free it up first"

@AdamB Where can I make this change?!

Re: Custom Domain Not Connecting

AdamB — Thu, 30 Jul 2020 17:11:11 GMT

Visit Weebly.com and log in with the login information you used there, @helpfulperson, then do one of the following depending on which website editor you have:

1. If you have the classic Weebly editor with elements on the left you drag to the site, then open the site in the website editor, go to the Settings tab, click "Change" for the site address, then enter in a full Weebly subdomain (e.g. somesitename.weebly.com). An option will show to choose that for the site, so click that.

2. If you have the newer website editor, from the dashboard go to Website > General Settings and click the button to customize the site address. Choose the third option to use a Weebly subdomain.

Re: Custom Domain Not Connecting

helpfulperson — Thu, 30 Jul 2020 17:15:28 GMT

@AdamB I guess I have the newer editor and did exactly that multiple times but I get that same error message every time...

Is there another way to solve this?

Cheers,

Re: Custom Domain Not Connecting

AdamB — Thu, 30 Jul 2020 22:10:10 GMT

I checked your site and it looks like you were able to publish after posting, @helpfulperson. Did you still need help?

Re: Custom Domain Not Connecting

helpfulperson — Mon, 03 Aug 2020 18:56:06 GMT

@AdamB my G-domain takes 48 hours to propagate!

I will let you know as soon as its done!

Cheers,

Re: Custom Domain Not Connecting

helpfulperson — Thu, 06 Aug 2020 17:20:58 GMT

@AdamB yeah its still not working as expected..

Initially, I have purchased the wrong domain and linked it with weebly.

So I purchased the correct domain and now I am trying to link that correct domain with my weebly account...

I think theres something cached in weebly's end to still point my store to the old domain...

Is there any help or is there a email I can write to the weebly's customer service?!

Cheers,

Re: Custom Domain Not Connecting

AdamB — Thu, 06 Aug 2020 21:12:09 GMT

What is the correct domain name you want to use? I'll take a look and see what might be happening. If you want to contact Weebly directly, log into your Weebly account, then visit the Weebly Support Site and click on the Contact Link on the bottom.

Re: Custom Domain Not Connecting

helpfulperson — Thu, 06 Aug 2020 21:15:56 GMT

@AdamB The correct domain I want to use is arcanetactical.com.

Previously, I misspelled the domain...

Thank you,

Re: Custom Domain Not Connecting

AdamB — Thu, 06 Aug 2020 21:36:58 GMT

Thanks! Can you try again? I made a change which should help.

Re: Custom Domain Not Connecting

helpfulperson — Thu, 06 Aug 2020 21:54:18 GMT

@AdamB Dude you are the best!

Thanks!

Re: Custom Domain Not Connecting

AdamB — Thu, 06 Aug 2020 21:57:32 GMT

You're welcome! 🙂