thread Re: Why are my checkout links not working? in Payments Troubleshooting

Why are my checkout links not working?

BrainArtist — Sat, 20 Sep 2025 13:24:51 GMT

[The title of this thread has been edited from the original: Checkout links don't work]

Question #1 - Is there a known problem with Checkout Links and Buy Now buttons, or are they disabled? I'm so frustrated with the Weebly migration. Checkout links don't work, whether the straight link or the embed button code. It will load the product and allow variation selection, then just spins forever on Mac Firefox, Safari, and Android Chrome after pressing Checkout. (See picture below.)

Also frustrating that the product pages no longer have embed code or social sharing. I so regret the move to Weebly, it's worse than WordPress and that's saying a lot!

Question#2 - Can Square just let us revert back to the original online store until all of the bugginess is eliminated and the previous features restored? I chose and touted Square for years because of its streamlined (and reliable) functionality. Now I wonder if I need a different payment processor.

TIA for any insight,

Exasperated

Re: Why are my checkout links not working?

Alex_ — Sun, 19 Apr 2020 22:50:11 GMT

Hi @BrainArtist,

Sorry to hearthat you're experiencing this.

At the moment, we have no way to revert our sellers back onto the old version of the online store, but I'd be happy to look into this issue. When you have a moment, can you reply with your website URL so I can view it as a customer. Thank you.

I'll keep an eye out for your response.

Re: Why are my checkout links not working?

BrainArtist — Thu, 23 Apr 2020 08:55:05 GMT

Hi, Alex_

Thanks for responding. Below is a URL to one checkout link. I changed the link to see if that would work, it didn't. I've tested several and none of them work.

I also noted it's saying the wrong location at the top, this item doesn't even have that location enabled. I've also made sure the "Customer-facing name" says Artingales.

https://checkout.square.site/buy/DYYZLLPXKZ6RLUMTAKZRTIXV

Can I just start a new account and go back to an old store, or is Square forcing us all into this untested Weebly version?

Re: Why are my checkout links not working?

Alex_ — Tue, 28 Apr 2020 23:14:12 GMT

Hi @BrainArtist,

Thank you for your patience as I'm continuing to look into this with our Online Store Team. By chance, do you have these checkout links posted on some form of an online store? Or do you just send these links via text/email when necessary? If you do have a website, please send that URL as well. Thank you!

Re: Why are my checkout links not working?

Danielle_MMofL — Tue, 24 Nov 2020 12:37:53 GMT

Hi,

Is there an update on this problem?

I am having exactly the same problem, i have tried to send it through both the iPhone App and the online dashboard with no luck.

Payment links are created and sent with no problem, its just once customers try to complete the payment it just keeps loading and never finishes processing?

Re: Why are my checkout links not working?

BernadetteA — Fri, 27 Nov 2020 01:01:29 GMT

Hi @Danielle_MMofL This sounds like an issue that may be specific to your account or the settings. I recommend reaching out to our support team here so that a rep can go over the settings and troubleshoot with you. They can also check with the advanced support team to see if there's any known bugs that would be preventing your customers from completing a purchase with the links.

Re: Why are my checkout links not working?

crystalimages — Tue, 08 Jun 2021 23:38:15 GMT

I'm having an issue with this also for the last couple months. Is there a known issue?

I could really use some help.

Here's a link to my website where I put several links under each category.

I didn't set up a page on the online store, I just wanted the links with additional information and other links to view the items. We sell digital photos and there's no practical way for us to do this on the store, so we use a gallery site and provide checkout links for customers to purchase the digital packages.

I can't get any of my links to work. It shows I have online checkout turned on and gives me a link, but the link always says "something went wrong".

I created quite a few of these and none of them are working now.

I thought I'd just use an online store category page and link that on my main site, but the category page has no items.

It looks as though it wants me to create the items on the page all fresh. I understood it should just show the items in that category, which they are marked for. It show under the Site Categories that I have 13 Items under this category.

Re: Why are my checkout links not working?

OJ1 — Wed, 09 Jun 2021 00:25:13 GMT

I thought it was just me doing something stupid, but I am having the exact same issue all of a sudden. When I look at my "Item Library" and "Service Library", each one of my items/services has the checkout link marked as on. When I copy and paste it into a browser, I get the "something went wrong" error message. I have been using the same links for the last couple of years without any issues. I did notice however, when I am looking at the item or service list, the link icon (looks like a broken chain link) way over on the right hand side is now greyed out on the links that are not working, and it is blue on the links that are working. I have yet to figure out why all of a sudden I have so many not working. I did change my location at one point last week to a different address and nickname, but I don't see what that would have to do with the links, most of my products are digital, I don't ship.

I need these links working to send to potential customers, and one of the links points here from another site.

15 minutes after posting this message....my links are all working now. I don't get it......

Re: Why are my checkout links not working?

sayra — Wed, 09 Jun 2021 22:53:41 GMT

So weird! @OJ1- If you continue to see the same issue, please give us a call so we can troubleshoot your account further. Our team may need to escalate your account.

Thank you.

Re: Why are my checkout links not working?

OJ1 — Thu, 10 Jun 2021 00:27:35 GMT

It did the same thing a few times on me today as I was updating some items. I think there is an inherent lag in time for the change to sync with the server. Some items today came up rather quickly while others with online links stayed greyed out for 15 minutes or so. As long as I can make changes every few months to my items when needed, wait 15 - 20 minutes and everything is working, I can live with that.

Re: Why are my checkout links not working?

BrainArtist — Sun, 01 Aug 2021 23:21:05 GMT

It looks like it may have been lag time, as OJ1 noted, mine did start working eventually, after an edit. My issue is resolved, but having the thread here for those that experience it later is good.

Re: Why are my checkout links not working?

BernadetteA — Sun, 01 Aug 2021 23:23:03 GMT

Glad to hear it is working for you, @BrainArtist Thanks for keeping us updated.

Re: Why are my checkout links not working?

MaggieToo — Tue, 25 Jan 2022 17:27:06 GMT

My link works fine with Edge, but they just spin with Chrome. Square needs to check this out to see what the problem is, as I have to tell users to use Edge and not Chrome until it's fixed.

Re: Why are my checkout links not working?

crystalimages — Wed, 26 Jan 2022 00:20:15 GMT

Is it just on your device that chrome is an issue, or are customers having trouble?

If it's your device, I would clear history and cookies on chrome and see if that helps.

There's an option that doesn't clear your saved passwords, etc.

Re: Why are my checkout links not working?

MAXSDELI — Thu, 14 Jul 2022 19:28:12 GMT

I too am experiencing an issue with a link. I shared a checkout link with a customer and he received an error message I toggled off the link and toggled it back on, thereby creating a fresh link and forwarding it to myself, same error message. I then tried other menu items and they all worked fine, please help me figure this out...

Re: Why are my checkout links not working?

Arie — Sun, 17 Jul 2022 06:41:23 GMT

Would you be able to share the checkout link with us, @MAXSDELI? Like this, we can take a closer look. I'll keep an eye out for your reply!

Re: Why are my checkout links not working?

MAXSDELI — Sun, 17 Jul 2022 07:14:50 GMT

Actually, upon further trial and error, none of them appear to be working. I’ll share this one in particular, as it is the catalyst for my original post:

https://checkout.square.site/buy/BF6QU4ZOMX3JUR33WHCKCAKY

Re: Why are my checkout links not working?

frances_a — Sun, 17 Jul 2022 14:58:28 GMT

Hello @MAXSDELI ☺️

Jumping in here to continue assisting.

I opened the link you shared with us in your last post and it's working just fine for me.

So now I'm a bit confused.

Has this issue been resolved or are you still experiencing issues with other checkout links?

If you are still experiencing issues, feel free to share the links with me here and I'll reach out to the team so we can further investigate.

Thanks!

Re: Why are my checkout links not working?

MAXSDELI — Sun, 17 Jul 2022 16:48:09 GMT

Here’s a capture of my attempt to place an order directly from the link above. Not only are all the modifier options unavailable, when I attempt to move on to the ordering process, nothing happens…

(view in My Videos)

Re: Why are my checkout links not working?

MAXSDELI — Sun, 17 Jul 2022 16:58:36 GMT

Was something changed in our profile just now? The links seem to be working all of a sudden…