thread Re: Notification Emails Not Receiving in Payments Troubleshooting

Notification Emails Not Receiving

ExpressChris — Sat, 20 Sep 2025 13:23:09 GMT

We have set up in our account to be notified each day for our numbers. This was working fine until two days ago. They aren't going to our junk mail either. Any ideas?

Re: Notification Emails Not Receiving

nika — Sat, 25 Apr 2020 14:51:40 GMT

Thanks for posting in our Seller Community @ExpressChris! 👋

We were experiencing some issues with email notifications the other day but the issue has been resolved. If you're still not seeing email notifications come through, you'll need to contact your email service provider so they can make some changes on the back end.

Sorry for the trouble!

Re: Notification Emails Not Receiving

trinketst — Tue, 27 Apr 2021 21:17:04 GMT

I'm no longer receiving any notificcation emails from Square. I have checked all the settings and added all contact info. I was receiving them fine until 9:30 a.m. yesterday 4/26. Now nothing. No daily sales numbers, no invoice payment alerts, balance transfers, nothing. How do I fix it?

Re: Notification Emails Not Receiving

Kassi_ — Wed, 28 Apr 2021 14:50:16 GMT

Welcome back to the Community,

Thank you for reaching out about this. I have a couple of follow up questions for you.

What email provider are you using? Have you checked the settings there too?

I will keep an eye out for your reply👀.

Re: Notification Emails Not Receiving

trinketst — Wed, 28 Apr 2021 17:17:19 GMT

I'm using Icloud email. I have looked through all my settings. I have been using Square for years and have been receiving my emails no problem until Monday April 26 at about 9:30 a.m. Pacific. I haven't received an email since then regarding invoices being paid, balances transfered or daily sales info. I use these emails to run my business and I need them. Please help. Thanks.

Re: Notification Emails Not Receiving

Kassi_ — Thu, 29 Apr 2021 20:03:56 GMT

Ah I see, @trinketst -

I think I fixed the issue with your email address. Keep an eye on your email the next couple of days to make sure your emails are now coming through.

If you don't see them, please let me know and I will circle back!

Re: Notification Emails Not Receiving

trinketst — Fri, 30 Apr 2021 17:33:11 GMT

It seems to be working fine now. Whatever you did worked! Thanks so much!

Re: Notification Emails Not Receiving

tpotter — Sat, 08 May 2021 13:20:24 GMT

Hi there I am experiencing the same issue as of three weeks ago. can you please let me know how to fix it?

Re: Notification Emails Not Receiving

BernadetteA — Sun, 09 May 2021 22:12:24 GMT

Hi @tpotter Welcome to the Community 🎉

It looks like some of the emails are being delivered successfully. Is there a specific email you are not receiving that you feel should be sent out?

Re: Notification Emails Not Receiving

tpotter — Mon, 10 May 2021 13:51:16 GMT

I am not receiving any order email notifications anymore from my online square store. Previous to April 19th I would receive one every time a purchase was made

Re: Notification Emails Not Receiving

Kassi_ — Tue, 11 May 2021 13:51:12 GMT

Hello there @tpotter -

Stepping in for Bernadette, here.

Have you unsubscribed or made any changes to your email notifications?

For your Online Store, I would recommend checking through your Dashboard > Online > Site Settings > Notifications. Make sure the email address is the one you want them sent to.

Please let me know if that doesn't do the trick and I would be happy to circle back for you.

Re: Notification Emails Not Receiving

tpotter — Tue, 11 May 2021 14:34:26 GMT

No changes were made to my account settings or changes to the email address. Just seems like it stopped on it's own after working for 4 years. Since I verified the notification settings another transaction/purchase was made in our online Square/Weebly store and still no email was sent.

Re: Notification Emails Not Receiving

Kassi_ — Wed, 12 May 2021 19:22:05 GMT

Ah I see, @tpotter -

Another option is checking with your email provider. You can ask them to see if there are any issues on their end for receiving the email in particular.

Re: Notification Emails Not Receiving

tpotter — Wed, 12 May 2021 19:40:18 GMT

Hi there! My server has been contacted and the email address that sends out the notifications from square/weebly are on the approved email list.

Re: Notification Emails Not Receiving

Kassi_ — Wed, 12 May 2021 20:00:42 GMT

Gotcha! @tpotter -

I would recommend reaching out to our CS Team, so they can have our engineers take a deeper look.

You've gone through all of the troubleshooting steps I have in my arsenal.

Re: Notification Emails Not Receiving

Frxx2019 — Fri, 27 Jan 2023 22:37:44 GMT

@Kassi_ I recently began having issues with receiving email notifications. I’m not receiving invoices being paid , or balance changes. Please let me know how you can assist.

Re: Notification Emails Not Receiving

Kassi_ — Mon, 30 Jan 2023 19:24:54 GMT

Hey there, @Frxx2019 -

I was able to take a look at this for you and answer your private message. Take a look and let me know if you have any questions.

Thank you!

Re: Notification Emails Not Receiving

Frxx2019 — Sat, 20 Jul 2024 02:54:02 GMT

Hey I’m having this issue again with not receiving emails

Re: Notification Emails Not Receiving

JJ_ — Tue, 23 Jul 2024 00:06:16 GMT

Have you checked your spam folder @Frxx2019? Most of the time when a single Seller has this situation we recommend looking there or testing with a different email as there are times when email providers flag our emails as spam. When this happens, our team engages the provider to get removed from spam by accident. This can take some time and that is why we advise using a different email (preferably a different email provider too).

I hope this information is helpful!

Re: Notification Emails Not Receiving

Frxx2019 — Tue, 23 Jul 2024 00:41:58 GMT

Hey yes I did check spam and it’s not in there.