thread Re: Can't select business type on PPP application? in Payments Troubleshooting

Can't select business type on PPP application?

Fotm2014 — Sat, 20 Sep 2025 13:22:56 GMT

On the ppp application, you are required to select a business type. When I try to do the drop down, there aren't any options. It also won't let me move forward without a type selected. Please help!

Re: PPP application business type

Verbum — Thu, 23 Apr 2020 20:10:16 GMT

I have the same problem.

Re: PPP application business type

brigid — Fri, 24 Apr 2020 00:04:21 GMT

same here!!!

Re: PPP application business type

runner1728 — Fri, 24 Apr 2020 02:04:12 GMT

I had the same problem! I'm glad I'm not the only one as I kept signing in and out of my account thinking it was something just with me.

Re: PPP application business type

Verbum — Fri, 24 Apr 2020 03:59:57 GMT

Try with your iphone

Re: PPP application business type

Verbum — Thu, 30 Apr 2020 20:28:04 GMT

Use your iphone. It work in your iphone

Re: PPP application business type

Fotm2014 — Thu, 30 Apr 2020 20:28:18 GMT

Thank You so much!! It worked when I did the application on my phone. Also, it works on android phones(-: Thank You!!

PPP

mike26 — Fri, 24 Apr 2020 16:02:42 GMT

The PPP Application process won't let you finish---Need to fix Business type option in order to go onto the next page.

Re: PPP

Ashes_n_Embers — Fri, 24 Apr 2020 16:09:42 GMT

I am having an issue once i get to the page to initial everything... it says i need initials for first and last name of applicant.. and that is exactly what I did.... ? Still comes up red and won't let me move forward even tho i re did it.. and put spaces between each initial... changed it to put my first, middle and last initial... still nothing......?

Re: PPP

drjay — Fri, 24 Apr 2020 21:37:26 GMT

Did your email say "It’s official. Your business can now apply for PPP funding through Square Capital. Click here to apply now?"

Cause I got that email and when I click on it, says my business isn't yet eligible.

Re: PPP application business type

isabelle — Mon, 27 Apr 2020 15:47:52 GMT

Hey everyone!

This is a known issue that we're working hard to resolve. Please ensure you're selecting a business category first, prior to selecting the business type.

Thank you so much @Verbum for providing the workaround of submitting the application on your iPhone or Android mobile device.

I passed it along to our Engineering Team, and our Customer Success team.

Re: PPP

Ashes_n_Embers — Sat, 25 Apr 2020 13:55:58 GMT

Yes, weird that it would let me fill it out to a certain point.. but not let you at all?

Anyone having issues with PPP application?

mike26 — Sat, 25 Apr 2020 14:50:54 GMT

Within application after selecting your Business Category the next step is to select Your Business type from a drop down choice and the drop down is empty and can not continue.

Disappointing--Disappointed in Square!!

Re: Anyone having issues with PPP application?

CharlesKellyBar — Sat, 25 Apr 2020 15:42:18 GMT

I have the same issue in the application for PPP. Unable to select business type, which prevents completing application?

Re: Anyone having issues with PPP application?

auntnelly — Sat, 25 Apr 2020 15:51:02 GMT

I did notice they had a list of browsers and versions of them that were required in order to fill out the application. Since I have filled out ours, I can't seem to find this list since it was at the beginning of the application process some place. Try looking at that and see if that could be an issue

Re: PPP

JustinC — Sat, 25 Apr 2020 19:22:44 GMT

Hey y'all. Sorry to hear your troubles with the PPP application.

@Ashes_n_Embers - We've fielded reports that the 'Initials' portion of the application is giving some Sellers trouble. Engineering team is working diligently to find a fix. I've seen some sellers get lucky by running through basic browser troubleshooting. If that didn't help, please try filling out the application at later time.

@mike26 - Make sure you choose business category first before you the biz type. If not, you won't be able to proceed. Make sure you're on a computer using Google Chrome.

@drjay I would definitely reach out to our Capital Team so they can look into eligibility specifically for your account. squ.re/howtocontact

Paycheck Protection Program Application Question

TV3370 — Sat, 25 Apr 2020 19:58:26 GMT

I have been having a problem with completing the business information section particularly the business type drop down button. Has anyone experience this issue and can someone assist in this process? Greatly appreciate it....

Thanks

I am filling out my application for PPP It won't give me choices for Business type when I press it.

crystal30120 — Sun, 26 Apr 2020 13:54:40 GMT

I am filling out my PPP application. I am unable to select business type. When I press on it it won't give any choices.

ppp loan app error

Mycraftroom — Sun, 26 Apr 2020 15:12:04 GMT

I started the PPP loan app but have had a lot of confusion as to my business type. Consequently, I'm getting an "unknown error" message and want to start over completely. The app doesn't allow me to make the necessary changes. Does anyone know how to start over from the beginning of the app?

Re: I am filling out my application for PPP It won't give me choices for Business type when I press

Aesposito806 — Sun, 26 Apr 2020 18:42:42 GMT

I'm having the same issue as of 2:42pm eastern time. Were you able to get a response?