thread Re: How do I update my location address? in Payments Troubleshooting

How do I update my location address?

BradG2L — Sat, 20 Sep 2025 13:22:03 GMT

[The title of this thread has been edited from the original: Locations update]

Hi there,

On the account & settings page, under the business tab, and locations. It tells me "1 location is active for payments but does not have an address. Please update its address."

I've updated the address, but it keeps giving me this error message. I've also noticed that the Suburb does not save when I enter one in.

Kind regards,

Brad

Re: How do I update my location address?

Alex_ — Sun, 26 Apr 2020 18:56:50 GMT

Hello @BradG2L

Thank you for posting in the Seller Community. Welcome aboard.

I'd be happy to look into this for you. When you have a moment, can you you send me a screenshot of exact message you are seeing on your side? Also, have you tried setting it up as a mobile location if your prefer not to include your address?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: How do I update my location address?

BradG2L — Tue, 28 Apr 2020 14:01:47 GMT

Hi @Alex_

Thanks for responding. Please see screenshot below. I had tried mobile location but that too did not help matters. See below error message. I have updated its address multiple times by clicking on the "Update Address" in blue in the picture but no luck.

Personal info redacted in the screenshot that was attached

Re: How do I update my location address?

JustinC — Tue, 28 Apr 2020 14:45:42 GMT

Hey @BradG2L - Justin stepping in for Alex.

Usually that message means you've created an account in a country where card processing isn't available. What country are you physically located in ?

Re: How do I update my location address?

BradG2L — Tue, 28 Apr 2020 16:09:00 GMT

Ah, @JustinC that must be it.

I'm in South Africa.

Re: How do I update my location address?

JustinC — Tue, 28 Apr 2020 16:31:42 GMT

@BradG2L

Ah I see. Unfortunately card processing is not available in South Africa at this time but we'll announce when this changes.

For now. you can use Square to record cash and other tender payments.

Re: How do I update my location address?

BradG2L — Tue, 28 Apr 2020 16:55:50 GMT

Ah ok. I'm a Mail Chimp user and saw they only use Square for their integrations.

Thanks for your assistance.

Re: How do I update my location address?

JustinC — Tue, 28 Apr 2020 19:01:31 GMT

Sorry about that. We are definitely working hard to bring card processing to other countries. The unfortunate reality is that just takes time 😖

We'll definitely let you know if there's anything new to report. @BradG2L

Re: How do I update my location address?

hoyer — Thu, 30 Apr 2020 15:11:28 GMT

@JustinC wrote:

Hey @BradG2L - Justin stepping in for Alex.

Usually that message means you've created an account in a country where card processing isn't available. What country are you physically located in ?

Really bad error message. I have just spent 1 hour trying to figure out the problem. How about "your account is located in a country where we dont accept payments"