thread Re: Slow sync between Square for Retail and Online Store in Payments Troubleshooting

Slow sync between Square for Retail and Online Store

SmartyPantsJane — Sat, 20 Sep 2025 13:20:19 GMT

Hey Square!

Any idea why there's such a lag between when I create a new item in my Square for Retail inventory and when it's available for my online store?? This is REALLY causing issues now that we're selling almost exclusively online and I can't add products fast enough!

Re: Slow sync between Square for Retail and Online Store

littleflower — Thu, 30 Apr 2020 23:29:51 GMT

I'm having the exact same problem! Items I entered into Square are not showing up on the online store. Started happening yesterday. I called this afternoon and they are going to check with the engineers. Still waiting to hear back.

Re: Slow sync between Square for Retail and Online Store

nika — Fri, 01 May 2020 18:34:36 GMT

@SmartyPantsJane @littleflower Sorry you're both experiencing this lag. I haven't heard of this happening with other sellers.

@littleflower Would you mind coming back to share what our team has to say after they've checked in with the engineers? It would be helpful for anyone else who might be experiencing this, too.

Re: Slow sync between Square for Retail and Online Store

littleflower — Fri, 01 May 2020 18:37:21 GMT

Sure. The problem seems to have resolved itself last night. Maybe it's a cloud issue? But it has happened intermittently in the past.