thread Re: My app is crashing in Payments Troubleshooting

My app is crashing

Suzydoeshair — Sat, 20 Sep 2025 13:20:10 GMT

The app, even when not in use, is coming up over everything else saying app is stopping. I've Uninstaller, rebooted my phone, and everything else. I'm still selling products through my app. What is going on. This has nothing to with emails

Re: My app is crashing

Joe — Fri, 01 May 2020 14:45:15 GMT

Hi there, @Suzydoeshair - thanks for taking the time to reach out to us here on the Seller Community! So sorry for the trouble you are experiencing with your App.

Would you mind clarifying what you mean when you say your app is crashing while not using it?

Also, we would recommend walking through these troubleshooting steps - which include some of the steps you've already taken, but will also include some helpful workarounds. If your Point of Sale app is up to date, we would also make sure that the software your device is using is up to date as well.

I will keep an eye out for your response!

Re: My app is crashing

Suzydoeshair — Fri, 01 May 2020 17:50:46 GMT

It's not doing it yet, but it pops up with app stopped working. I haven't had today so far

Re: My app is crashing

Joe — Fri, 01 May 2020 19:34:42 GMT

Thanks for the prompt reply. @Suzydoeshair! Keep us updated on whether or not the issue continues to occur.

Re: My app is crashing

MountainView — Fri, 30 Jul 2021 19:33:39 GMT

My app loads to the Square logo, then drops out to the home screen on the phone. I've updated the Android software as well as uninstalled and re-installed the app for the latest version. Still won't load.