thread Re: Customer name missing in transaction report in Payments Troubleshooting

Customer name missing in transaction report

DaveKoe — Sat, 20 Sep 2025 13:19:39 GMT

Most of the transaction reports show the customer name, but a few do not. What would cause this discrepancy? I am using WooCommerce in WordPress and the website reports show all the names properly.

Thanks.

Re: Customer name missing in transaction report

Kassi_ — Mon, 04 May 2020 14:15:20 GMT

Hey there, @DaveKoe -

Thank you for reaching out. The integration between Square and WooCommerce/WordPress - isn't perfect. Customer names don't attach to transactions whenever they come in from WooCommerce/WordPress. The only time customer names get attached to the transaction is if it's added from the Customer Directory.

If you are having issues with it on WooCommerce/WordPress, then you would have to reach out to them directly. They handle their side of the integration.

Re: Customer name missing in transaction report

DaveKoe — Tue, 05 May 2020 19:50:07 GMT

Thank you for you answer.

Just to clarify what you said about the customer directory...

Does that mean the name displayed in the report only if the exact name already exists in the directory, or the name displayed in the report if the customer uses a credit card in the system?

Also, the WooCommerce plugin was provided by Square (https://squareup.com/us/en/app-marketplace/app/4SQJWP8V68AY8EEe4gQkU2), so I would think they could fix that problem.

Re: Customer name missing in transaction report

Kassi_ — Wed, 06 May 2020 20:07:45 GMT

@DaveKoe -

Correct, names will only attach if the customer has been added from your Directory to the transaction.

The plug in doesn't include customer information. It makes uses Square to accept your payments and inventory changes are synced.

Thank you!

Re: Customer name missing in transaction report

HNC1 — Wed, 02 Sep 2020 00:32:14 GMT

No Dave. I have learned that Square always blames in someone else and never solves the problem. Zero accountability. In my case customer names and all other information populate from my online store just fine. It only malfunctions with Square. Coincidence?

Re: Customer name missing in transaction report

PCArts — Thu, 04 Aug 2022 16:57:01 GMT

This and many other issues could be solved if you provided us access to all the data elements so we can create the various reports we need. Currently, we have to combine Online Order reports and Transaction reports in order to get the customer name included, which is nuts. Please provide us with a data warehouse!!!

Re: Customer name missing in transaction report

PCArts — Thu, 04 Aug 2022 17:21:04 GMT

Just a followup issue - why provide canned reports that don't meet our needs. Square "custom" reports are extremely limited. Example: We pay our artists/teachers by commission. They are added as vendors in POS items but the vendor name does not show up for Online Sales in the Vendor Sales report. Same for other online sales (Memberships). Below is an excerpt. We want to do more online sales but since we pay vendors by commission instead of invoice, this is a huge issue for us.

Vendor Name	Item Name	Item Variation	Category
No Vendor	Exhibiting Senior (62+)	Regular	Memberships
No Vendor	Exhibiting Family	Regular	Memberships
No Vendor	Kari Devine: Wheel Throwing & Handbuilding, Saturdays, 12pm - 2pm	Regular	Classes-Youth Session #5 Summer 2022
No Vendor	Casey Figueroa: Practicing Abstract Painting & Theory, Fridays 5:30 - 7:30 pm	Regular	Classes-Session #5 Summer 2022
No Vendor	Leigh Spence: Wheel Throwing Pottery, Tuesdays, 2-5pm	Regular	Classes-Session #5 Summer 2022
No Vendor	Exhibiting Individual	Regular	Memberships

Re: Customer name missing in transaction report

JJ_ — Sat, 06 Aug 2022 14:15:29 GMT

Loud and clear @PCArts Thank you for taking the time to share your interest in this feature I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).