thread Re: Item not available for shipping in Payments Troubleshooting

Why isn't my item showing as available for shipping?

THIRDEYERECS — Sat, 20 Sep 2025 13:19:30 GMT

[The title of this thread has been edited from the original: Item not available for shipping]

A customer recently contacted me regarding an order they were attempting to place. On most of the items he was getting an error message saying “this item is not available for shipping”?

Anyone else encounter this? Any assistance is greatly appreciated!

Re: Item not available for shipping

isabelle — Thu, 07 May 2020 16:51:23 GMT

Hey @THIRDEYERECS-

Thanks for posting in the Seller Community.

When viewing this item in the Online Store settings, what does it have selected under fulfillment?

Let me know so I can look into this further.

Re: Item not available for shipping

THIRDEYERECS — Thu, 07 May 2020 17:08:05 GMT

Thank you for responding. I have items set as "ALL"

Re: Item not available for shipping

isabelle — Thu, 07 May 2020 17:10:10 GMT

Is this issue still occurring @THIRDEYERECS?

Re: Item not available for shipping

THIRDEYERECS — Thu, 07 May 2020 17:14:22 GMT

It is. I believe it has to do with the shopping cart timing out?

Re: Item not available for shipping

sayra — Sat, 09 May 2020 20:04:53 GMT

Hi there @THIRDEYERECS.

Sorry that this continues to happen. I have escalated your question to our Weebly Team for more troubleshooting steps and insight. Is the shopping cart timing out when a buyer is trying to purchase a certain item? Or is this the case with all your items?

shipping option not working

gentledove — Thu, 20 Aug 2020 16:18:58 GMT

I am still in the process of getting my online store up and running. I am finding a strange thing happening with some of my items offered for my online store. A few of them are coming up in the order process with an alert that they are not available for shipping only for pick up, but I have gone into the item detail and it definitely shows shipping and pick up as options. can you help me?

Re: shipping option not working

nika — Sat, 22 Aug 2020 12:43:59 GMT

Hi there @gentledove- Check out Isabelle_'s answer here that should hopefully help you get this sorted out.

How can customers opt for shipping on Online Store

jmazorra — Fri, 23 Oct 2020 02:13:54 GMT

Hello,

I have an online store currently using Weebly. Currently, I am using Pick up or Delivery. However, my customers can't select to have items shipped. I set up the Regions and the carriers, but still no option for shipping on the customers cart.

What am I missing?

Re: How can customers opt for shipping on Online Store

ashc — Sat, 24 Oct 2020 11:53:36 GMT

Hey @jmazorra,

I moved your post to another thread where a seller was asking about their store not showing a shipping option.

Check out @isabelle's Best Answer above to make sure you have Shipping enabled for your Online Store.

Re: Why isn't my item showing as available for shipping?

AnabayDesigns — Sat, 30 Jan 2021 01:31:49 GMT

Hi,

I'm having this issue on my website as well. I've had a handful of customers reach out about this issue. When my customers add in products to the cart and checkout the items say "This item is not available for shipping.". Can we get this fixed ASAP? Confirming I've checked my fulfillment and only have one location.

Best,

Analaura

Re: Why isn't my item showing as available for shipping?

ashc — Sat, 30 Jan 2021 13:55:12 GMT

Hi @WanderingGrace and @AnabayDesigns,

There are two common issues that might cause shipping not to show:

1. Your items didn't have weights entered
2. They didn't have "shipping" checked as a fulfillment option.

Check these two options in your Shipping settings and item settings to make sure these are in there.

How do I fix the following error?

elixxury — Mon, 01 Feb 2021 06:56:28 GMT

"This item is not available for shipping."

My customers are receiving the following error if the following scenario occurs and I have been able to reproduce it.

1. Add item to cart.

2. Go to checkout

3. Click back button or company logo to return to homepage.

4. Click shopping cart icon.

5. Error message is displayed.

Re: How do I fix the following error?

Joe — Mon, 01 Feb 2021 12:17:54 GMT

Hi there, @elixxury - thanks so much for taking the time to reach out to us and join us here on the Seller Community! Happy to have you in the fold.

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding specific item shipping unavailability. Take a look at this Best Answer here from Isabelle - she will walk you through troubleshooting.

Let us know if that works for you! I will keep an eye out for your response.

Re: How do I fix the following error?

sarawvu — Mon, 01 Feb 2021 13:59:36 GMT

I am having the exact same issue and I have done everything stated in this thread and nothing is working.

Re: ITEM IS UNAVAILABLE FOR SHIPPING

Marge59 — Mon, 01 Feb 2021 18:14:33 GMT

This is also happening on my entire site! All my items appear unavailable for shipping so no one is able to order them!!! BAD!

Please, has anyone figured out how to fix this?

Re: Why isn't my item showing as available for shipping?

Marge59 — Mon, 01 Feb 2021 18:16:35 GMT

some have the weights entered and some do not. ALL have been perfectly fine until this problem has arisen.

Re: Why isn't my item showing as available for shipping?

Kevin_farming — Sat, 06 Feb 2021 17:28:53 GMT

We are also having this issue, started receiving emails from customers last Tuesday, Feb 2.

Re: shipping option not working

TehachapiCandle — Sun, 07 Feb 2021 06:06:18 GMT

I am also having this issue! If I have an item listed only for shipping, it wont even show up on my store! If it's listed for shipping and pick up, it only shows that it's available for pick up.

Re: Why isn't my item showing as available for shipping?

Kchauvin — Thu, 18 Mar 2021 18:44:46 GMT

any help? I've tried all the solutions posted and it's still not allowing me to choose shipping. Only pick up options