thread Re: Error Code: That passcode is already taken in Payments Troubleshooting

Error Code: That passcode is already taken

HomeRun27 — Sat, 20 Sep 2025 13:18:52 GMT

I run a small business (5 employees and myself). I've recently set up Square payroll, and have been imputing my employees information under "Team Management". I have been able to input passcodes chosen by each individual employee successfully with 3 of my employees. Two however, when I try to assign their chosen passcode, I receive the error: That passcode is already taken. Which is odd, because it is nothing like any of the previous 3 passcodes that I have entered. For example:

Employee 1: 0801

Employee 2: 0405

Employee 3: 1024

Employee 4: 1124 (That passcode is already taken)

Employee 5: 5917 (That passcode is already taken)

I can also add that MY owner passcode is not any of those numbers, as well as the passcode set up in Team Permissions. WHY would I be getting an error for just 2 of these numbers? Thanks!

Re: Error Code: That passcode is already taken

Kassi_ — Tue, 05 May 2020 15:45:36 GMT

Welcome to the Community, @HomeRun27 -

Have you checked the passcodes under the Team tab on your Dashboard? You will want to make sure the code is taken with a different employee on that portion.

If this doesn't do the trick - I would recommend reaching out to our Customer Success team directly. Please call our Support Team.

Re: Error Code: That passcode is already taken

PeaceLoveCoffee — Tue, 24 Aug 2021 02:44:36 GMT

I am seeing the same thing here.

7 employees none of them identical but i get this error adding a new employee.

Re: Error Code: That passcode is already taken

Arie — Wed, 25 Aug 2021 06:18:00 GMT

Hi @PeaceLoveCoffee,

Thanks for writing in and sorry to hear you're having trouble setting up passcodes for your team.

I'd love to take a look into your account to see how you've set up team management, but unfortunately, we're not able to dive further into accounts via this forum. Please reach out to our Support Team so they can take a look into this together.

I'm sorry I couldn't be of more help here!

Re: Error Code: That passcode is already taken

Donnie-M — Wed, 25 Aug 2021 11:36:48 GMT

@HomeRun27 Also check if you have any deactivated employees where you may have used that number before.

Donnie-M