thread Re: Appointments calendar shows no availability to clients in Payments Troubleshooting

Appointments calendar shows no availability to clients

susanhanna — Sat, 20 Sep 2025 13:18:38 GMT

Appointments calendar worked fine for weeks. Now I can book from the back end. But the calendar shows no availability for clients to book. all is grayed out.

Re: Appointments calendar shows no availability to clients

isabelle — Tue, 05 May 2020 21:18:25 GMT

Hey @susanhanna-

Thanks for posting on the Seller Community.

The last time a seller reported this issue, it turned out that the services they created were assigned to the wrong location, so no services were showing up on their booking site. Please take a look at your services and ensure that they are associated with the same location that your booking site is associated with.

If that does not resolve the issue, please reply back in this thread.

Re: Appointments calendar shows no availability to clients

susanhanna — Wed, 06 May 2020 20:55:43 GMT

Hi, @isabelle . Thanks for responding. the issue is resolved. I got through by phone to support. It turns out that I had blocked off time after services but hadn't allotted that same amount of time in my hours of availability.

This is absolutely NOT covered in any of the setup information. In any event, now I know. It all works fine now.

Re: Appointments calendar shows no availability to clients

isabelle — Wed, 06 May 2020 21:01:34 GMT

Hey @susanhanna!

Thanks for sharing that resolution. Sorry for the lack of communication there!

Why is my calendar showing customers available times when that time is booked already?

Spiffyjiffyllc — Mon, 19 Apr 2021 16:07:23 GMT

My calendar is not showing availability but the customer is seeing the time available when they are trying to book appointments online.

Re: Why is my calendar showing customers available times when that time is booked already?

nika — Tue, 20 Apr 2021 21:31:17 GMT

Hi @Spiffyjiffyllc. Check out Isabelle's answer here and make sure to check your locations (if you have multiple.) If the answers there miss the mark on what might be happening, you may want to reach out directly to our Appointments team.