thread Offline Transactions - Lost IPAD in Payments Troubleshooting

Offline Transactions - Lost IPAD

OneFamily — Sat, 20 Sep 2025 13:18:29 GMT

So we were having connection issues and processed four transaction in the "Offline Mode". Unfortunately, the IPAD of which the transactions were processed ended up getting lost.

Is there anyway to still process those transactions?

Re: Offline Transactions - Lost IPAD

isabelle — Tue, 05 May 2020 22:19:22 GMT

Hey @OneFamily-

In order to recover those payments, we would need to have access to the device that the payments were taken on. So sorry about that.

If you'd like us to look into this further, please give our Support Team a call.