thread Re: Products not Available for customers in Payments Troubleshooting

Products not Available for customers

nickson — Sat, 20 Sep 2025 07:07:16 GMT

Everything looks right on my side, Products are marked as available. They are all in stock through Printful yet my clients tell me when they try to purchase every single item comes up as Null not available?

Re: Products not Available for customers

RobynR — Fri, 29 Nov 2024 16:46:55 GMT

Hey @nickson,

Welcome to the Community. I'd be happy to assist!

Are your customers encountering this issue when trying to purchase directly from your Square site or through Printful? If you can provide any screenshots, the URL and specify 1-2 products that are showing as "Null" or "Unavailable," I’ll take a closer look.

Looking forward to your response so we can get this resolved for you!

Re: Products not Available for customers

nickson — Tue, 03 Dec 2024 13:40:31 GMT

every single item on my site, theres roughly 30 or so items for sale. when they try to order off square.

Re: Products not Available for customers

RobynR — Tue, 03 Dec 2024 20:55:52 GMT

@nicksonThank you for the screenshots!

If items are displaying as "Unavailable" or not appearing on your Square Online site, this can be due to several factors, such as items not being correctly assigned to your website or missing required details.

I recommend reviewing this Support article on troubleshooting items not visible on your Square Online site. Please follow the steps in order, but keep in mind that the most common issue is usually Step 3: Item stock not listed or tracked.

I hope this helps. Let me know if you need further assistance!