thread Re: Why does the new Square online store keep changing my items to unavailable? in Payments Troubleshooting

Why does the new Square online store keep changing my items to unavailable?

AFBETech — Sat, 20 Sep 2025 13:17:04 GMT

I have 18 locations. When Square switched to Weebly for the online stores, the stores suddenly started marking all of my items as unavailable. I have created new items within the store and then the next time I log in, they have been marked unavailable. The system will not let me mark them available. The top of the page gives me an error message saying that the item cannot be marked available because it has no price and I need to add a variation with a price. These items all have between 3 and 15 variations with prices. I have called customer support and they figured out a workaround but that workaround stopped working the next day. Help!

Re: Why does the new Square online store keep changing my items to unavailable?

AshleyK — Mon, 11 May 2020 12:59:44 GMT

@AFBETech thank you for posting about this and I'm so sorry to hear your items are marked as unavailable. To make sure I'm on the same page as you on this - can you please tell me what workaround you were using that stopped working?

Also, are all of your items enabled for all of your locations? Is this continuously happening to ALL items or a handful of specific ones?

Thanks in advance for your help. I look forward to working with you on this.

Re: Why does the new Square online store keep changing my items to unavailable?

AFBETech — Mon, 11 May 2020 23:19:46 GMT

We created an item directly through the Weebly side that I can only assume worked until it synced back with square. When I checked back in the next day it no longer worked. No, my items are not available at all stores. the vast majority are only active at individual locations. The one item we had available at two stores started shipping from and being subtracted from inventory at the wrong store regardless of the store site through which it was purchased. And, get this, the location from which it was being shipped and subtracted from inventory was an INACTIVE location that had been inactive for over a year. It took me a while to figure out where the transaction was going. I couldn't find it until I included inactive locations in the transaction list.

Re: Why does the new Square online store keep changing my items to unavailable?

AshleyK — Tue, 12 May 2020 13:50:13 GMT

That sounds super stressful. I would recommend you double check what the default sync location is in Settings > Square Sync, but outside of that I would have you call Weebly Support so they can look at what is getting crossed between your locations and your items.

Re: Why does the new Square online store keep changing my items to unavailable?

AFBETech — Tue, 12 May 2020 14:08:15 GMT

Already done and done. Still searching answers. Nobody at either Square or Weebly has been able to figure out what's going on. It almost seems like the transition was rushed before bugs could be worked out....

Re: Why does the new Square online store keep changing my items to unavailable?

AshleyK — Tue, 12 May 2020 14:30:59 GMT

Have you asked anyone on the support team to file a bug for you? Weebly has a second tier of support for situations just like this, so I'm surprised you were not transferred there.

Re: Why does the new Square online store keep changing my items to unavailable?

AFBETech — Tue, 12 May 2020 15:10:01 GMT

They have filed a bug and escalated me. Still waiting.