thread Re: online checkout links issue in Payments Troubleshooting

online checkout links issue

jjschimpf — Sat, 20 Sep 2025 13:16:59 GMT

I'm using the new Online checkout Links, I've set it up with an item that has a picture and it shows up when you click the link. The problem is posting the link to social media. it just displays a grey square with text, NOT the picture of the item like you see in the advertising for this feature. Did I miss a setting? Is the product just not as advanced as the new advertising? it really should display the image of the item when posting the link to Facebook.

Re: online checkout links issue

Kassi_ — Sun, 10 May 2020 15:33:09 GMT

Hey @jjschimpf -

Thank you for reaching out in the Community!

What Social Media platform are you using your Checkout Link on?

I will keep an eye out for your reply.

Re: online checkout links issue

jjschimpf — Sun, 10 May 2020 15:58:17 GMT

Facebook

Re: online checkout links issue

Kassi_ — Mon, 11 May 2020 19:55:14 GMT

@jjschimpf -

Ah I see! I would recommend calling our Support Team on the glitch you're seeing with your Facebook links.

Thank you!