thread Re: Menu items from Square are not importing into the Item Library. in Payments Troubleshooting

Menu items from Square are not importing into the Item Library.

hogwoodcb007 — Sat, 20 Sep 2025 13:16:43 GMT

Menu items from Square are not importing into the online store Item Library.

In the bottom right corner it says 'we are syncing your item catalog' but nothing happens.

Re: Menu items from Square are not importing into the Item Library.

Kassi_ — Sun, 10 May 2020 19:36:09 GMT

Hey @hogwoodcb007 -

A couple of questions to help me get to the bottom of this:

1. How long has the syncing issue been going on?

2. What kind of internet browser are you using?

I will keep an eye out for your reply.

Re: Menu items from Square are not importing into the Item Library.

hogwoodcb007 — Tue, 12 May 2020 21:13:52 GMT

I have been trying to sync for 5 days. I use Safari and Opera.

Re: Menu items from Square are not importing into the Item Library.

JustinC — Thu, 14 May 2020 13:08:28 GMT

Justin chiming in here 👋 Can you switch to Google Chrome? It's the most compatible with our sites. Sometimes, Sellers have issues importing using Safari.

@hogwoodcb007

Re: Menu items from Square are not importing into the Item Library.

hogwoodcb007 — Thu, 14 May 2020 15:24:12 GMT

I just tried Chrome and nothing imported.

Re: Menu items from Square are not importing into the Item Library.

JustinC — Thu, 14 May 2020 15:44:25 GMT

Okay. Thanks for trying @hogwoodcb007. Your issue might be account specific so it's best if you reach out to our CS Team so they can lend a hand.

Re: Menu items from Square are not importing into the Item Library.

SkipGSav — Tue, 20 Oct 2020 13:16:09 GMT

Was this issue ever resolved. I am having what appears to be the same issue. I have added over 30 items in Square. The items show up in the Online Order page in site design, but nothing show up in the Featured Items page on my main page. I get this...

Obviously, something is not right here. Any help appreciated.

Re: Menu items from Square are not importing into the Item Library.

ashc — Wed, 21 Oct 2020 11:43:47 GMT

Hi @SkipGSav,

Have you reached out to our direct CS team yet as @JustinC mentioned above?

It may be best to contact them as we can't see into your account from here to see what could be missing.

Re: Menu items from Square are not importing into the Item Library.

BDaulton — Thu, 13 Oct 2022 15:17:54 GMT

It only lets me import 3 items from the spreadsheet. It has been going on for 2 days. I am using Chrome

Re: Menu items from Square are not importing into the Item Library.

JJ_ — Sat, 15 Oct 2022 13:46:37 GMT

Hello @BDaulton

If this issue persists, your best bet will be to reach out to our support team so they can point you in the right direction or escalate this issue if necessary. Please call us at 855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will need to enter your Customer Code to validate your account.