thread Re: I am so confused. in Payments Troubleshooting

Should I just transfer my domain to Square? It was with Google.

Mets234 — Sat, 20 Sep 2025 13:16:09 GMT

I'm trying to migrate my store to Weeble. I guess. I really haven't used my website in a few months and now it's different. I tried to change DNS and it didn't work. When I type in my website address, it goes to the old one, which I can't edit. Customer support was no help. They just emailed me a set of instructions to change DNS which I did already. Should I just transfer my domain to Square? It was with Google.

Re: I am so confused.

isabelle — Thu, 14 May 2020 22:30:22 GMT

Hey @Mets234-

Sorry to hear that.

You have a couple of options for using your existing domain with the new Square Online Store:

You can transfer your domain name to us. This process moves the domain name from its current registrar to our partner registrar, Register.com. This allows you to manage the domain name settings and billing through your online store dashboard. Read more about this option here.
You can keep your domain name at the current registrar, and change the DNS records to point to the IP address of your new online store. This will keep the management of your domain and website separate. Read more about this option here.

If you're still having trouble with this, please provide us with your domain name so we can look into the DNS. Thank you!

Re: I am so confused.

Mets234 — Tue, 26 May 2020 19:32:35 GMT

Thank you Isabelle. I tried to transfer the domain but can't even find the domain page like it says in the instructions! Here is my domain name

Please help! Thank you!

Re: I am so confused.

isabelle — Thu, 14 May 2020 22:29:27 GMT

Hey @Mets234-

Thanks for posting in the Seller Community.

Are you able to locate this page?

Let me know! 😁

Re: I am so confused.

Mets234 — Tue, 26 May 2020 19:33:35 GMT

Yes, I was able to find it.

Re: I am so confused.

Mets234 — Fri, 15 May 2020 12:13:56 GMT

I had already gone through that process. It won't let me transfer it. The circle is grayed out.

Re: I am so confused.

isabelle — Fri, 15 May 2020 16:08:08 GMT

Okay, would you mind giving us a call today? I want to make sure we get this figured out @Mets234. You can ask to speak directly with the Online Store specialist team.

Re: I am so confused.

Mets234 — Wed, 20 May 2020 13:14:33 GMT

Isabelle I am at my wit's end. I had a chat with Square. One hour later, they sent me an email which just gave me instructions I had already read!

Had another chat with Square, and this time they told me to contact Google to :

1. Point the A records to the correct address

2. Remove any other A records that don't match

3. Remove Store.Squareup C name.

I contacted Google and they did everything I asked - that was 120 hours age.

I contacted Google again just to make sure everything was done correctly. They assured me it was done.

Where do I go from here? Just give up my website and go somewhere else?

Please help!!!!!!

Google Console and DNS ownership verification

phopkinsiii — Wed, 20 May 2020 22:03:34 GMT

I'm trying to verify my domain name on Google Console using DNS configuration. I get the following screen from Google Console.

Can somebody provide me with instructions to paste this into the DNS area of my Square/Weebly website?

I have been able to use the URL method, but Google seems to want this too.

DNS Verification

Re: I am so confused.

isabelle — Thu, 21 May 2020 00:07:06 GMT

Hey @Mets234-

I had someone look into this on our end, and they said that the last step is to add the cname record:

Once you does this, the domain will connect to the site after standard domain propagation. They said on the back-end, they don’t see a domain transfer was purchased, nor to they see a failed transfer. They said they see this often because there's confusion between transfer and pointing/connecting. I hope this helps. Please let me know! 👀

Re: I am so confused.

Mets234 — Thu, 21 May 2020 16:28:45 GMT

Isabelle thank you SO much! That did the trick! You have been a great help to me. I can't thank you enough. I have my website back!!!!

Re: I am so confused.

isabelle — Fri, 22 May 2020 16:07:36 GMT

Wow @Mets234-

I am so happy to hear that! Technical website troubleshooting isn't always my forte, so I'm happy we could get this resolved. Please let me know if there's anything else I can help you out with.

Have a good weekend! ☀️

Re: Google Console and DNS ownership verification

isabelle — Fri, 22 May 2020 17:25:06 GMT

Hey @phopkinsiii-

Thanks for posting in the Seller Community.

Would you mind taking a look at this thread? I just worked with @Mets234 that was experiencing some similar issues with it comes to Google and Square Online Store. Let me know if that helps, if not, I can look into this further.

Re: Google Console and DNS ownership verification

phopkinsiii — Fri, 22 May 2020 17:55:26 GMT

Isabelle,

Thanks for looking into this but I believe that is a different procedure than what I’m looking for. My domain was registered with Square’s host and not with google so I don’t need to transfer.
Google is attempting to verify my ownership of the domain name, asking me to paste a html text string into the integration section of the store associated with my website hickorycoveorchards.com. This is a new verification method for google. The previous method works on the integration page but the page will not accept the text string for the new method. It seems there should be a second entry box on square integration page, but I’m unable to locate it. I can send more screenshots if helpful.
philip

Re: I am so confused.

isabelle — Fri, 22 May 2020 18:08:32 GMT

Oh, sorry about that @phopkinsiii!

I think these instructions might be helpful:

After logging in, click the dropdown in the top right corner, then click on Domains>your domain. On the next screen you will see DNS RECORDS. Click Edit.

You will then click the +Add Record link. A record will be added for you. Then click “Type” and select TXT from the drop down. Add in the “Host” and “Points to” fields and then click Save.

Changes to dns can take up to 24-48 hours to register on the backend. The site should also be published again before requesting Google verify.

Does that help? Let me know!

Re: I am so confused.

phopkinsiii — Fri, 22 May 2020 18:12:12 GMT

Yes
I believe that’s what I’m looking for. Can you tell me the values that go into the Host and points to boxes?

Re: I am so confused.

isabelle — Fri, 22 May 2020 18:22:38 GMT

Hi @phopkinsiii-

Thanks for posting in the Seller Community.

The “points to” is the TXT record in your previous screenshot. You can leave the host blank or use the @ symbol.

I hope this helps! Let me know.

Re: Google Console and DNS ownership verification

Rescueforlove — Thu, 09 Jul 2020 13:55:34 GMT

Running into the exact same issue with my Square purchased domain. When I add the DNS record with the google provided text I am getting an error message with no details as to what the issue is.

For a google integration of a square purchased domain, exactly what steps need to be taken to complete the DNS entry correctly?

THANKS

Re: Google Console and DNS ownership verification

Valentina — Sat, 11 Jul 2020 00:04:38 GMT

DNS updates can take up to 24-48 hours to fully propagate on the backend. You will also want to make sure to publish the site after adding the record that Google is referring to. I hope this helps, @Rescueforlove!

Re: Google Console and DNS ownership verification

Barrier — Thu, 24 Mar 2022 17:19:40 GMT

I am having issues verifying my DNS with Google Workspace as well. I have used square to set up everything including google workspace. I have followed every tutorial and step process to the letter. I have even waited the 24-48 hours. Please help. This is the only error message I see. I don’t know how to fix this issue.