thread Re: How do I turn off loyalty rewards immediately? in Payments Troubleshooting

How do I turn off loyalty rewards immediately?

DebShi — Sat, 20 Sep 2025 13:15:40 GMT

I've cancelled my loyalty subscription but it's still showing up at checkout in my online store when I did a test run. With decreased business, I can't afford to be paying out loyalty rewards any longer. I see that my subscription goes to the end of May but I'd like to cancel immediately.

I'm not able to delete my current rewards in Loyalty>Manage my rewards.

Help!

Re: How do I turn off loyalty rewards immediately?

TBHospitalityNY — Wed, 13 May 2020 03:02:03 GMT

Hi there,

You can turn off the loyalty program on your POS by going to Settings > Loyalty > Off.

You can also go into your Square Dashboard > Loyalty > Settings >deselect any locations.

Hope that helps!

Re: How do I turn off loyalty rewards immediately?

DebShi — Wed, 13 May 2020 03:55:47 GMT

Thanks for the reply but the system won't let me deselect the location. It won't let me bypass the pop up or remove the rewards. It's forcing me to have the fields populated. So strange.

It's a real head scratcher.

Re: How do I turn off loyalty rewards immediately?

Joe — Wed, 13 May 2020 11:42:09 GMT

Hi there, @DebShi - thanks for chiming in here on this thread. This is a head-scratcher, indeed. Have you flagged this over to our Support Team? We would definitely like to get some eyes on this.

We will keep an eye out for your contact!

Re: How do I turn off loyalty rewards immediately?

DebShi — Wed, 13 May 2020 13:34:13 GMT

It was definitely a job for support, they had to deactivate it from behind the scenes for immediate disappearance. Because I had already paid for May, the system wanted to make sure I had access for the rest of the month.

It's all taken care of now and no longer something that pops up at check out.

I just wanted to round back here in case someone saw this question and was wondering the same thing.

Thanks!

Re: How do I turn off loyalty rewards immediately?

Joe — Wed, 13 May 2020 13:36:38 GMT

Thanks for stopping back and letting us know, @DebShi! Glad to you got this one solved. And thanks for your diligence in writing back so your peers could do the same if they come across this issue.

Let us know if anything else comes up!