When i try to make a paymeny its not reading the card

Cecy1 — Sat, 20 Sep 2025 13:15:00 GMT

When I try to charge the credit cards it's not reading it and I have to enter it manually. I check the connecting to blue to and it's ready to use. Not sure what's wrong

Re: When i try to make a paymeny its not reading the card

Joe — Fri, 15 May 2020 15:46:29 GMT

Hi there, @Cecy1 👋 Thanks for taking the time to reach out to us here on the Seller Community! Happy to have you join us here.

So sorry for the trouble you are experiencing! It sounds like you are having trouble with the Contactless & Chip Card reader? - is this correct? If so, is there a specific error message you are getting when you try to dip your card in the chip reader?

You may want to give these troubleshooting steps a try. Doing so will ensure that both your hardware firmware and your software are up to date, and help diagnose any outstanding issues that may be lingering.

Let me know if those worked for you! I will keep an eye out for your response.

thread Re: When i try to make a paymeny its not reading the card in Payments Troubleshooting

When i try to make a paymeny its not reading the card

Re: When i try to make a paymeny its not reading the card