thread Re: Forms (ex. contact us form) on Square Online Store are not submitting in Payments Troubleshooting

Forms (ex. contact us form) on Square Online Store are not submitting

z2bla — Sat, 20 Sep 2025 13:11:52 GMT

All the forms on my square online store are not letting people submit. The submit button has gone dark and nothing happens when you click on it. This is happening to all my forms and when I try to add a new one the same thing applies. Can someone help me with this issue?

Re: Forms (ex. contact us form) on Square Online Store are not submitting

cmssca — Fri, 22 May 2020 16:16:49 GMT

I am having the exact same issues. Some people are able to do it, others are not. I just looked on my computer and it is not working. It might be chrome, some clients have advised to use another browser but I am getting a lot of emails telling me the same thing, they cannot submit information.

Re: Forms (ex. contact us form) on Square Online Store are not submitting

nika — Sat, 23 May 2020 19:07:42 GMT

@z2bla I agree with @cmssca that this sounds like a browser issue. Chrome is our recommended browser, but if customers are using other browsers where it's not working, they might be outdated.

If this is an issue that multiple customers are experiencing regardless if they're using Chrome or not, would you mind reaching out to our Support Team so they can check it out?

Re: Forms (ex. contact us form) on Square Online Store are not submitting

casmstan — Wed, 30 Aug 2023 21:51:48 GMT

ive tried chrome and other browsers. ive tried clearing cache. ive tried support. nothing works

Re: Forms (ex. contact us form) on Square Online Store are not submitting

JJ_ — Fri, 01 Sep 2023 23:44:03 GMT

Hello @z2bla and @casmstan I would like to take a closer look at this situation. Can both of you share your websites here? Thanks!