thread why are the my pickup orders marked "multiple"? in Payments Troubleshooting

why are the my pickup orders marked "multiple"?

jazzing — Sat, 20 Sep 2025 13:11:00 GMT

I am now offering curbside and pickup orders at my ice cream shop. some orders are marked "pickup" in the weebly app, while others are marked "multiple". I can't figure out why they're not all marked "pickup". And I'm not able to change the orders marked "multiple" to "picked up" because they require a shipping label. However I am not shipping anything and have not set up shipping, so I have no shipping info to add. Why is this happening??? How can I fix it?

Re: why are the my pickup orders marked "multiple"?

Kassi_ — Mon, 25 May 2020 20:27:04 GMT

Hey there @jazzing -

Welcome to the Community.

Whenever you see "multiple" it actually means there are items of different types in the cart.

It won't have anything to do with order fulfillment.

Please let me know if you have any other questions.

Re: why are the my pickup orders marked "multiple"?

jazzing — Mon, 25 May 2020 20:34:49 GMT

But it does have to do with order fulfillment. All of my orders, no matter the category, are picked up, not shipped. However With the orders marked multiple, I’m unable to mark them as picked up or completed without adding shipping info which I obviously don’t have.

Re: why are the my pickup orders marked "multiple"?

Kassi_ — Wed, 27 May 2020 19:19:25 GMT

@jazzing -

Ah I see! I would recommend contacting our Support Team directly. It sounds like this account specific because it shouldn't affect you being able to mark the order.

They will be able to file a ticket with our engineers, if needed. Thank you!