thread Form responses are going to the wrong email. What should I do? in Payments Troubleshooting

Form responses are going to the wrong email. What should I do?

z2bla — Sat, 20 Sep 2025 13:10:40 GMT

My form responses (ex. contact us form) are going to the wrong email and I have tried to change it multiple times. It says on square that the responses are going to the correct email but it still isn't working. What should I do?

Re: Form responses are going to the wrong email. What should I do?

ashc — Tue, 26 May 2020 13:18:12 GMT

Hey @z2bla,

The Contact Us page will automatically pre-fill whatever email is on file with us.

You'll need to change your email in > Account & Settings on the Dashboard so that way the right email shows up there. Once changed you'll have to verify it in the old email address before it's changed officially.