EIN entry doesn't stick

R3dwing591 — Sat, 20 Sep 2025 07:06:15 GMT

Need to add our EIN to our information, we are nonprofit, all volunteer. Account owner has tried repeatedly and the information does not remain. Suggestions? NOT getting help from calling in.

Re: EIN entry doesn't stick

Minion — Sun, 23 Mar 2025 12:37:52 GMT

HI @R3dwing591

I realize that this post was some time ago, but just checking in to see if you ever got his issue resolved? If you did get it resolved, did you end up doing anything specific?

Re: EIN entry doesn't stick

Summer2024 — Fri, 04 Apr 2025 20:40:48 GMT

Hi @R3dwing591 ! Like @Minion said, I know this post was made a while ago....but I still want to provide an answer here in case you still need it or others come across the thread. I do recommend reaching out to Support as well, as we are not tax experts here. I hope this helps.

Adding/Updating EIN

Correct Path
1. Square Dashboard →
  Settings →
  Business →
  Tax Information →
  Update Tax ID
Required Information
- Legal business name (exactly as registered)
- Valid EIN
- Business type (select Nonprofit)
- Tax filing name

Common Issues & Solutions

Information Not Saving
- Clear browser cache
- Use Chrome or Safari
- Try incognito mode
- Verify all fields complete
Verification Issues
- Match IRS registration exactly
- Check for typos
- Ensure proper format (XX-XXXXXXX)
- Verify business name matches

Best Practices

Before Updating
- Have EIN documentation ready
- Verify nonprofit status
- Check legal business name
- Prepare tax documents
During Update
- Complete all required fields
- Double-check numbers
- Save after each section
- Verify changes saved

If Problems Persist

Contact Square Support:

Call 1-855-700-6000
Have EIN documentation ready
Note previous attempts

thread Re: EIN entry doesn't stick in Payments Troubleshooting

EIN entry doesn't stick

Re: EIN entry doesn't stick

Re: EIN entry doesn't stick