thread Re: Why are my items disappearing from my item library? in Payments Troubleshooting

Why are my items disappearing from my item library?

cpope501 — Sat, 20 Sep 2025 13:09:17 GMT

I listed about 4 items, all with size and color variations. However, when i hit save on the 3rd and 4th one, they disappeared as soon as i went to a different page. i tried to refresh it after each one which helped the 1st time, then had the same issue the next try, making both disappear. how can i add my inventory and have it stay in my library?

Re: Why are my items disappearing from my item library?

Alex_ — Sun, 31 May 2020 22:22:21 GMT

Hello @cpope501,

Thank you for posting in the Seller Community. Welcome.

Sorry to hear you've been experiencing this. What device and internet browser are you using? Also, do any error messages appear on your screen after clicking "save?"

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Why are my items disappearing from my item library?

cpope501 — Sun, 31 May 2020 23:46:42 GMT

Hi, no error messages. I'll hit save, and itll go to the items library page and show up. Then if I do anything, ie refresh the screen, or open the edit website tab, it's gone. I am using windows 10

Re: Why are my items disappearing from my item library?

cpope501 — Sun, 31 May 2020 23:48:58 GMT

On an evoo 2in1 tablet

Re: Why are my items disappearing from my item library?

Alex_ — Mon, 01 Jun 2020 00:17:36 GMT

@cpope501

Understood, Thank you. Are you trying to make these edits through the app or by opening the mobile browser and going on squareup.com?

Re: Why are my items disappearing from my item library?

cpope501 — Mon, 01 Jun 2020 00:55:47 GMT

I was doing it on the website thru the laptop, bug now that you mentioned that I just tried thru the app on my phone and it seems to have worked!

Re: Why are my items disappearing from my item library?

Alex_ — Mon, 01 Jun 2020 01:02:15 GMT

@cpope501,

Glad to hear. If it becomes an issue when attempting to make edits on the laptop, please try using Google Chrome or Firefox to see if it helps.

Please let me know if you have any other questions by replying to this thread.