thread Re: Scheduling issue with Time SCROLLING in Payments Troubleshooting

Scheduling issue with Time SCROLLING

Thoang — Sat, 20 Sep 2025 13:07:54 GMT

Been using square for almost 3 years and suddenly encountering very annoying issue. When I check a client out, then go to “BOOK NEXT”, select new date...then scroll to edit the new time...the SCROLL keeps changing every time I stop at my desired time. So basically if the current time is 3:00 and client wants next appt to be at 3:30....I would scroll the minutes to “30” and then stop BUT then the scroll will automatically move to a random number like “48” mins and then I would have to scroll the 48 back to “30”. This will repeat about 3-4 times scroll would stop at random times before it stays still at 3:30. I have called Square for help, deleted and reinstalled app couple times, rebooted phone, update phone etc. nothing helps. I have a screen recording if anyone needs to see it. TIA

Re: Scheduling issue with Time SCROLLING

Kassi_ — Thu, 04 Jun 2020 19:49:04 GMT

Welcome to the Community, @Thoang -

So sorry for the trouble you're having with the time on appointments. Whenever you reached out to our CS Team, did they take any information to file a ticket for the issue you're seeing?

I will keep an eye out for your reply👀.

Re: Scheduling issue with Time SCROLLING

Thoang — Tue, 30 Jun 2020 14:15:42 GMT

No they did not and it’s still not working.

Re: Scheduling issue with Time SCROLLING

ashc — Tue, 30 Jun 2020 19:48:32 GMT

@Thoang Please reach out to our direct CS team and request a ticket be filed for this issue.

You can call us by requesting your customer code on our Contact Page. You can also ask to be transferred to an Appointments specialist directly.