thread Re: Created account with incorrect email address in Payments Troubleshooting

Created account with incorrect email address

TouchedByTweet — Sat, 20 Sep 2025 13:07:37 GMT

I created my Weebly and square up account with the incorrect email address. I am unable to call support and when submitting an email support ticket it doesn’t allow me to modify the email address so therefore I wouldn’t be able to receive any communication from support.

i have already invested time into designing the site so I would really prefer to keep this account and correct the email address on both the Weebly and Squareup account.

any suggestions?

please

Re: Created account with incorrect email address

nika — Sat, 06 Jun 2020 12:29:20 GMT

Hey @TouchedByTweet! Check your Community inbox. I just sent you a message. 🙂

Re: Created account with incorrect email address

cmccartyRE — Fri, 09 Jul 2021 12:40:41 GMT

Hello @nika I am having the same issue if you are able to help I would greatly appreciate it!

Re: Created account with incorrect email address

JustinC — Fri, 09 Jul 2021 12:54:26 GMT

@cmccartyRE

Hi there. Are you trying to change your account email with Square?

Re: Created account with incorrect email address

AmeliaRose — Mon, 27 Sep 2021 10:44:27 GMT

Hi, I am also having the same issue. My weebly account has the wrong email address and I'm trying to send test emails for email marketing and it is sending to the incorrect email. Please help

Re: Created account with incorrect email address

Ellie_ — Mon, 27 Sep 2021 22:06:39 GMT

Hi there @AmeliaRose

This is a case that you would need to reach out to our Online Store team directly. They will be able to assist with changing your email to the correct email you need on file. Sorry for the inconvenience!

Re: Created account with incorrect email address

AmeliaRose — Mon, 27 Sep 2021 22:09:46 GMT

Thanks Ellie,

Can you please tell me how to do this? I can't seem to find a way to contact someone to help me with this issue??

Re: Created account with incorrect email address

Ellie_ — Mon, 27 Sep 2021 23:36:11 GMT

Hi there @AmeliaRose

Thank you for following up! You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like “speak with a rep” to be directed to the teams available to your account.