thread Re: I moved my domain over, but how do I connect my subdomain? in Payments Troubleshooting

I moved my domain over, but how do I connect my subdomain?

Donna04 — Sat, 20 Sep 2025 13:06:41 GMT

PLEASE HELP! I recently (this week) have had my domain switched to Weebly to start my shop. Before this GoDaddy was my domain registrar. This is for www.naturallynickelfree.com. I should also have a live site under shop.naturallynickelfree.com.

I have a serious problem now, which is that my main shop, which had been linked to a subdomain of this domain, is now completely unaccessible. Apparently there is something else to hook up or approve to get this connected again?

Can someone please help? Currently it looks like I’m completely out of business on this site! The link that says is a chat line just brings me to the general help page, and I do not see the chat available.

Re: I moved my domain over, but how do I connect my subdomain?

Foxvalleypottee — Sun, 07 Jun 2020 16:09:48 GMT

I have the same

problem. I transferred to a SI domain for my online store and now it’s totally shut down.

Re: I moved my domain over, but how do I connect my subdomain?

Donna04 — Sun, 07 Jun 2020 16:45:28 GMT

Thanks @Foxvalleypottee - it's interesting we're having a similar problem.

This is serious - my "subdomain" is the place I actually sell from and have done business with customer since I started it about 8 years ago. I have questions out to Weebly, to this group, and also to that company, although I don't think it's their problem this time. This is what I get: https://shop.naturallynickelfree.com, and it's not pretty. I need to solve this quickly or I will lose like, all of my customers. My shop at Weebly is going to take a lot of time to get up to speed.

Re: I moved my domain over, but how do I connect my subdomain?

Foxvalleypottee — Sun, 07 Jun 2020 16:45:32 GMT

Call and talk to tech support. They helped me get back online in 5 minutes! It was what I suspected. My domain host gave me the wrong information.

Re: I moved my domain over, but how do I connect my subdomain?

Donna04 — Sun, 07 Jun 2020 16:48:40 GMT

Call ... what number? I am tired of just getting routed to a page of website "help" pages when they all go back to the same place. I am still new here, and have not found a phone number yet. Can you share it here?

Re: I moved my domain over, but how do I connect my subdomain?

Foxvalleypottee — Sun, 07 Jun 2020 17:02:55 GMT

Sure! If you're signed in, and go to Support Center, there is a Contact link at the top right. You can email, chat or call. They are always super helpful.

https://squareup.com/help/us/en I tried to take a screen shot but the full page didn't show up.

Re: I moved my domain over, but how do I connect my subdomain?

Donna04 — Sun, 07 Jun 2020 17:11:03 GMT

I'm not looking forward to dealing with AI robot on this question. Really, is there a phone number? I need more than just "keywords" right now.

Re: I moved my domain over, but how do I connect my subdomain?

Foxvalleypottee — Sun, 07 Jun 2020 17:12:26 GMT

Once you type your problem, it will give you a link to contact a representative. It's not a bot

Re: I moved my domain over, but how do I connect my subdomain?

Foxvalleypottee — Sun, 07 Jun 2020 17:13:04 GMT

It's the Contact button at the top right of the page.

Re: I moved my domain over, but how do I connect my subdomain?

Donna04 — Sun, 07 Jun 2020 18:15:54 GMT

Thanks @Foxvalleypottee . I will try. But is there a phone number too?

Re: I moved my domain over, but how do I connect my subdomain?

Foxvalleypottee — Sun, 07 Jun 2020 18:17:07 GMT

Yes, once you click the Speak to Representative, it will show you a phone number.

Re: I moved my domain over, but how do I connect my subdomain?

Donna04 — Mon, 08 Jun 2020 13:48:25 GMT

I opted to communicate through chat and Mia was very helpful. I have almost had success - there is still a step that needs to be completed through my other shop, but I am almost there. I am really anxious for this to be over - thanks for all your kind replies, @Foxvalleypottee!

btw, I tried to post the phone number here, just now, but is was "redacted." Really? What's with the state secret about phone numbers? I'm glad I got through, and was happy with the help I got, but really?

Here's a page for the contact links I found, but I guess I'm not sure if they will show up here.